Patient Scheduling Supervisor (Start-up shared services) - NES1

John Clements Consultants, Inc.; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

John Clements Consultants, Inc. is seeking a Supervisor of Patient Appointment Scheduling to oversee the daily operations of the scheduling team in Bridgetowne, Quezon City. The role ensures accurate and timely patient appointments and maintains service standards.

You will coach staff, monitor performance metrics, coordinate with providers and clinic leaders, and implement workflow improvements. Night shift, onsite only.

Qualifications

• Bachelor's degree preferred.
• 3–5 years of experience in patient scheduling, patient access, registration, call center, or hospital/clinic operations.
• At least 1 year of team lead, supervisory, training, or quality experience preferred.
• Knowledge of patient scheduling, registration, insurance, referrals, and provider scheduling workflows.
• Experience using EHR systems, scheduling platforms, call center tools, and Microsoft Office.
• Strong leadership, communication, problem-solving, and organizational skills.
• Willing to work 100% onsite in Bridgetowne, Quezon City.
• Willing to work on a night shift schedule.

Responsibilities

• Supervise daily scheduling operations, including call queues, referrals, patient requests, and appointment work queues.
• Monitor team performance, call volumes, scheduling accuracy, productivity, and service levels.
• Coach, train, and support team members to ensure quality and efficient service delivery.
• Ensure accurate scheduling based on provider availability, appointment types, referral requirements, and clinic protocols.
• Review scheduling documentation to ensure accuracy of patient information, insurance, and appointment details.
• Handle escalated patient and provider concerns related to scheduling, cancellations, and appointment availability.
• Coordinate urgent and same-day appointments with providers and clinical teams.
• Work with clinic leadership to improve scheduling workflows, provider templates, and patient access.
• Conduct quality reviews and implement process improvements to enhance team performance.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Coaching/ training

Education

Bachelor's degree in Healthcare Administration, Business, or related field

Tools

EHR systems

Scheduling platforms

Call center tools

Microsoft Office

Job description

About the Role

The Supervisor of Patient Appointment Scheduling oversees the daily operations and performance of the patient scheduling team. The role ensures accurate and timely scheduling of patient appointments, manages team performance, resolves escalations, and maintains quality service standards.

Key Responsibilities

• Supervise daily scheduling operations, including call queues, referrals, patient requests, and appointment work queues.

• Monitor team performance, call volumes, scheduling accuracy, productivity, and service levels.

• Coach, train, and support team members to ensure quality and efficient service delivery.

• Ensure accurate scheduling based on provider availability, appointment types, referral requirements, and clinic protocols.

• Review scheduling documentation to ensure accuracy of patient information, insurance, and appointment details.

• Handle escalated patient and provider concerns related to scheduling, cancellations, and appointment availability.

• Coordinate urgent and same-day appointments with providers and clinical teams.

• Work with clinic leadership to improve scheduling workflows, provider templates, and patient access.

• Conduct quality reviews and implement process improvements to enhance team performance.

About You

• Bachelor's degree in Healthcare Administration, Business, or a related field preferred.

• 3–5 years of experience in patient scheduling, patient access, registration, call center, or hospital/clinic operations.

• At least 1 year of team lead, supervisory, training, or quality experience preferred.

• Knowledge of patient scheduling, registration, insurance, referrals, and provider scheduling workflows.

• Experience using EHR systems, scheduling platforms, call center tools, and Microsoft Office.

• Strong leadership, communication, problem-solving, and organizational skills.

• Ability to coach and manage team performance in a fast-paced environment.

• Willing to work 100% onsite in Bridgetowne, Quezon City.

• Willing to work on a night shift schedule.