Patient Scheduling Lead

Our Clients; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Our Clients is seeking an experienced Patient Appointment Scheduling Supervisor to lead daily scheduling operations in a healthcare setting at the Quezon City site. The role requires onsite leadership for night shifts supporting US operations and coordinating with providers and clinical teams.

You will coach a scheduling team, monitor service levels and accuracy, handle escalations, and ensure compliance with privacy and regulatory requirements while driving process improvements and reporting to

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3–5 years of experience in patient scheduling or healthcare operations.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee daily patient appointment scheduling team operations, ensuring efficient management of calls, scheduling requests, referrals, and appointment queues.
• Monitor team performance, including call volume, service levels, productivity, appointment accuracy, and turnaround times.
• Provide coaching, training, mentoring, and performance feedback to scheduling representatives.
• Ensure scheduling accuracy based on provider availability, appointment types, medical requirements, and established scheduling protocols.
• Handle escalated patient and provider concerns involving appointment availability, cancellations, rescheduling, and scheduling errors.
• Coordinate urgent, same-day, and special appointment requests with healthcare providers and clinical teams.
• Collaborate with internal departments to ensure referral, insurance, and authorization requirements are properly identified and addressed.
• Conduct quality audits and performance reviews to identify operational gaps and implement process improvements.
• Manage staffing requirements, workload distribution, schedule coverage, and overall team productivity.
• Develop and maintain scheduling procedures, workflow guidelines, and operational documentation.
• Prepare performance reports and provide regular operational updates to management.
• Ensure compliance with healthcare privacy standards, company policies, and applicable regulatory requirements.

Skills

Supervisory experience

Healthcare operations

Scheduling

Education

Bachelor's degree in Healthcare Administration, Business Administration, or related field

High School Diploma or equivalent

Job description

Patient Appointment Scheduling Supervisor

Work Setup: Onsite
Shift: Night Shift (US Operations)
Location: Quezon City

Job Overview

We are looking for an experienced Patient Appointment Scheduling Supervisor to lead and oversee daily patient scheduling operations in a healthcare environment.

The successful candidate will be responsible for managing scheduling teams, ensuring efficient appointment coordination, monitoring service quality and productivity, and maintaining smooth patient access to healthcare services. This role will provide leadership, coaching, and operational support while working closely with healthcare providers, clinical teams, and other departments to ensure accurate and timely scheduling.

Key Responsibilities

• Oversee the daily operations of the patient appointment scheduling team, ensuring efficient management of calls, scheduling requests, referrals, and appointment queues.
• Monitor team performance, including call volume, service levels, productivity, appointment accuracy, and turnaround times.
• Provide coaching, training, mentoring, and performance feedback to scheduling representatives.
• Ensure accurate scheduling based on provider availability, appointment types, medical requirements, and established scheduling protocols.
• Handle escalated patient and provider concerns involving appointment availability, cancellations, rescheduling, and scheduling errors.
• Coordinate urgent, same-day, and special appointment requests with healthcare providers and clinical teams.
• Collaborate with internal departments to ensure referral, insurance, and authorization requirements are properly identified and addressed.
• Conduct quality audits and performance reviews to identify operational gaps and implement process improvements.
• Manage staffing requirements, workload distribution, schedule coverage, and overall team productivity.
• Develop and maintain scheduling procedures, workflow guidelines, and operational documentation.
• Prepare performance reports and provide regular operational updates to management.
• Ensure compliance with healthcare privacy standards, company policies, and applicable regulatory requirements.

Qualifications

• High School Diploma or equivalent required; a Bachelor's degree in Healthcare Administration, Business Administration, or a related field is an advantage.
• At least 3–5 years of experience in patient scheduling, patient access, healthcare operations, medical administration, or a related field.
• At least **1 year of supervisory,