Scheduler

J-K Network Services; Pampanga; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Career development opportunities

Leaves Annually

Job summary

A leading BPO Company in Pampanga seeks a Real Time Analyst. In this role, you will ensure adequate staffing, manage resource planning, and collaborate with business partners. The ideal candidate holds a Bachelor's Degree, has at least 2 years of experience in an MIS or RTA role, and is amenable to working on a shifting schedule. The position offers a salary package ranging from Php25,000 to Php40,000 with benefits including HMO, bonuses, and career development opportunities.

Qualifications

• At least 2 years of experience in MIS or RTA role.
• Ability to work on shifting schedule.
• Experience in using any scheduling tools.

Responsibilities

• Ensure adequate staffing levels.
• Manage resource planning for business units.
• Establish connections with business associates.
• Produce volume projections for processing departments.

Skills

Scheduling tools

Resource planning

Education

Bachelor's Degree

Job description

Overview

COMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.

Position

Real Time Analyst

Details

Work Location: Clark, Pampanga

Work Schedule: Shifting Schedule

Salary: Php25,000 - Php40,000 package

Work Set Up: Work on Site

Responsibilities

• Ascertain that the company partner's personnel is adequately manned.
• Oversees one or more divisional business units' resource planning.
• Establishes productive working connections with business associates
• Collaborates with business partners to determine impending projects and/or modifications to the business plan that may affect personnel or volume;
• Produces volume projections for the processing and/or inbound contact center departments of clients.
• Constantly compares staffing drivers to the plan

Qualifications

• Bachelor's Degree holder
• With at least 2 years of experience in MIS or RTA role.
• Has experience in using any scheduling tools.
• Amenable to work on shifting schedule
• Amenable to work on site.

Benefits

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Career development opportunities
• Leaves Annually