Real Time Analyst

J-K Network Services; Pasay; On-site; PHP 301,320 - 446,400; Full time

Benefits offered by this job

Government Mandated Benefits

HMO

13th Month Pay

Sick Leave

Vacation Leave

Job summary

A leading consulting firm in the Philippines is seeking a Real Time Analyst to manage staffing and forecasts. The ideal candidate will have a Bachelor’s degree and 2-3 years of relevant experience. Responsibilities include analyzing market conditions and providing data-driven recommendations. This onsite role offers a salary between Php27,000 and Php40,000, with a shifting work schedule.

Qualifications

• At least 2-3 years’ experience as a Real Time Analyst.
• Must be willing to work onsite.
• Able to start as soon as possible.

Responsibilities

• Create forecasts and staffing models for optimal staffing.
• Oversee resource planning and act as a trusted advisor.
• Communicate trends and insights with business partners.
• Identify initiatives impacting workforce needs.
• Maintain volume forecasts using statistical techniques.
• Monitor staffing drivers and recommend corrective actions.

Skills

Data analysis

Forecasting

Resource planning

Communication

Education

Bachelor’s degree

Job description

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Real Time Analyst

Company Industry: BPO Company

Location: BGC, Taguig

Postal: 1634

Salary Offer: Php27,000-Php40,000

Work Schedule: Shifting Schedule

Work Set Up: Onsite

BENEFITS

• Government Mandated Benefits
• HMO
• 13th Month Pay
• Sick Leave
• Vacation Leave

Job Requirements

• Bachelor’s degree holder
• With at least 2-3 years’ experience as a Real Time Analyst
• Amenable to attend interviews
• Willing to work onsite
• Can start as soon as possible

Job Responsibilities

• Ensures optimal staffing for business partners by creating forecasts and staffing models, analyzing market conditions, and providing data-driven recommendations.
• Oversees resource planning for one or more divisional units; acts as a trusted advisor by anticipating issues and opportunities.
• Builds strong relationships with business partners, proactively communicating trends and concerns with actionable insights.
• Collaborates with business partners to identify initiatives or changes affecting volumes or staffing, assessing their impact on workforce needs.
• Generates and maintains volume forecasts for contact centers or processing departments using standard and advanced statistical techniques.
• Monitors staffing drivers (volume, handle time, shrinkage, occupancy) against plan, raising awareness and recommending corrective actions as needed.

Recruitment Process (Online/Face to face)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer

Look for Ms. Yanna