SBS Workforce Manager

ADP; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ADP is seeking a Staffing Strategy Support professional in Makati, Philippines to oversee forecasting, scheduling, and staffing models. You will lead the Workforce Management Team, use forecast data and real-time analytics to ensure capacity for all client services, and drive best-practice staffing aligned with business objectives.

The role requires a Bachelor's degree in Business Administration or related field, plus 5+ years in Workforce Management and 3–5 years of supervising exempt

Qualifications

• Bachelor's Degree in Business Administration or related field.
• 3–5 years supervising a team of exempt professionals.
• 5+ years of Workforce Management experience including forecasting, scheduling and real time analytics.

Responsibilities

• Monitor staffing, forecast and plan for staffing needs.
• Lead Workforce Management Team using forecast, planning and real-time data.
• Align staffing to industry best practices and objectives.

Skills

Data analysis

Forecasting

Team leadership

WFM knowledge

Education

Bachelor's degree in Business Administration

Job description

Staffing Strategy Support: Monitor sales/productivity data; develop data-driven staffing models; forecast and plan for staffing needs. Strategic focus & staffing models must support forecasting, recruiting, hiring and on-boarding for all roles. Lead Workforce Management Team: Strategic decision-making using forecast, planning, trend history and real-time data plus schedule management of all service resources to ensure capacity to provide stellar service to our clients. Data Analysis: Expert in data analysis and statistical modeling to drive quantitative analysis into every aspect of WFM decision-making process. Identify and Develop Best in Class Talent: Focus on identifying the best talent and create development opportunities for current associates as well as associate feedback mechanisms. Build and effectively manage a diverse team of workforce planning professionals in a constantly evolving environment. Monitor and shift staffing numbers and metrics to ensure adequate staff to support the business and to meet future business plans and financial objectives. Align to Industry Best Practice: Drive performance based on industry best practices and parameters. Knowledge of WFM products and usage.

A Bachelor's Degree in Business Administration, or other related field. At least 3-5 years experience supervising a team of exempt level professionals. At least 5 years of Workforce Management experience, including forecasting, scheduling and real time analytics.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encouraging innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.