SAP SuccessFactors Specialist — Digital HR & AI Enablement

Partners Group; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary and benefits

International working environment

Learning opportunities in HR systems

Job summary

Partners Group in Manila is seeking a Digital HR Specialist to join our global Digital HR team. You will help manage HR systems, support users worldwide, and drive HR projects with a focus on operational efficiency and employee experience.

The role covers HR systems, knowledge platforms, AI tools, and cross-functional collaboration with HR, IT, Talent Acquisition, and regional teams to deliver scalable, compliant solutions.

Qualifications

• Bachelor’s degree in HR, Business Administration, Information Technology, Data Analytics, or related field preferred.
• 5+ years of HRIS experience focused on SAP SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning).
• Hands-on experience with ServiceNow HR Service Delivery, including HR case management, workflows, knowledge articles, and employee service processes.
• At least one SAP SuccessFactors certification; additional HRIS or ServiceNow certifications are a plus.
• Strong customer-service mindset with focus on employee experience and continuous improvement.
• Agile, proactive, and eager to learn new HR systems and pursue further certifications.
• Strong written and verbal English skills; proficient in MS Office (Word, Excel, PowerPoint).
• Willingness to work alternative schedules or shifts as needed.

Responsibilities

• Act as SME in two or more SAP SuccessFactors modules.
• Provide 1st- and 2nd-level HRIS support, manage cases, escalations and service requests.
• Perform root cause analysis to resolve recurring issues.
• Ensure SLA targets for response and resolution; drive improvements.
• Translate change requests into scalable, compliant solutions.
• Plan releases, upgrades, UAT, and post-release validation.
• Coordinate with IT and vendors for integrations and defect resolution.
• Maintain data security, roles, permissions, and audit controls.
• Create and maintain documentation and knowledge assets (guides, SOPs, KBs).
• Manage Confluence and SharePoint knowledge platforms.

Skills

SAP SuccessFactors

HRIS

ServiceNow HR

English Proficiency

Education

Bachelor's degree

Tools

Confluence

SharePoint

Job description

Partners Group in Manila is seeking a Digital HR Specialist to join our global Digital HR team. You will help manage HR systems, support users worldwide, and drive HR projects with a focus on operational efficiency and employee experience.

The role covers HR systems, knowledge platforms, AI tools, and cross-functional collaboration with HR, IT, Talent Acquisition, and regional teams to deliver scalable, compliant solutions.