SAP SD Senior Manager (AC Manila)

PwC; Manila; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a SAP SD Senior Manager to lead CRM initiatives for a diverse client portfolio. You will analyze requirements, implement SAP CRM solutions, and deliver training to ensure successful adoption. You will guide cross-functional teams across Advisory, Assurance, Tax and Business Services, driving value for clients and the firm.

Join us to shape modern CRM practices in a collaborative, inclusive environment and grow your leadership impact.

Qualifications

• Bachelor's degree in a relevant field.
• 10–15 years of experience in CRM or SAP environments.

Responsibilities

• Analyzing client requirements to implement SAP CRM software solutions.
• Leading teams in strategic planning and execution of CRM initiatives.
• Providing training and support for seamless SAP CRM integration.
• Collaborating with clients to validate outcomes and incorporate feedback.
• Directing teams through complex situations with composure and adaptability.
• Applying systems thinking to identify underlying CRM problems and opportunities.
• Developing and sustaining high-performing diverse teams.
• Initiating coaching conversations to enhance team effectiveness.
• Modeling professional and technical standards per the firm's code of conduct.
• Building relationships with business leaders to address CRM challenges.
• Promoting innovative technologies and leading practices across CRM teams.

Skills

Team leadership

Stakeholder management

CRM strategy

Education

Bachelor's degree

Tools

SAP CRM

Job description

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference - every day.

As a SAP SD Senior Manager, you will play a pivotal role in our Business Application Consulting group, focusing on SAP Customer Relationship Management (CRM) applications. You will analyze client requirements, implement CRM software solutions, and provide training and support to facilitate seamless integration and utilization of SAP CRM applications. This role is crucial in enabling clients to optimize customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives within our Digital Core Modernisation network.

As a Senior Manager, you will leverage your skills and professional network to deliver quality results. You will motivate and coach teams to solve complex problems, applying sound judgment to recognize when to take action and when to elevate. Your ability to develop and sustain high-performing, diverse, and inclusive teams, along with your commitment to excellence, contributes to the success of our firm. In this role at PwC Acceleration Center Manila, you will validate outcomes with clients, share alternative perspectives, and act on client feedback, all while navigating through complexity and demonstrating composure in challenging situations.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) software solutions
• Leading teams in the strategic planning and execution of CRM initiatives to optimize customer relationship management processes
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Collaborating with clients to validate outcomes and incorporate feedback into CRM solutions
• Directing teams through complex situations, demonstrating composure and adaptability
• Applying systems thinking to identify underlying problems and opportunities within CRM processes
• Developing and sustaining high-performing, diverse, and inclusive teams to drive project success
• Initiating open and honest coaching conversations to enhance team effectiveness
• Modeling and reinforcing professional and technical standards in alignment with the firm's code of conduct
• Building and maintaining relationships with business leaders to identify and address CRM challenges
• Promoting the use of innovative technologies and leading practices across CRM teams

What You Must Have

• At least a Bachelor's degree
• At least 10 to 15 years of experience