AES SAP SD Manager (AC Manila)

Hammerjack Pty Ltd; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

PwC Acceleration Center Manila seeks an AES SAP SD Manager to lead CRM initiatives for a global client portfolio. You will analyze requirements, implement SAP CRM solutions, and provide training and support to ensure seamless integration across advisory and business services.

You will mentor teams, oversee planning, budgeting, and delivery, and foster client relationships to meet strategic objectives. This role emphasizes integrity, innovation, and clear communication for English-speaking

Qualifications

• Bachelor's degree
• 7–11 years of experience
• Oral and written proficiency in English required

Responsibilities

• Analyze requirements to implement SAP CRM solutions
• Lead teams in CRM deployment planning and execution
• Provide training and support for SAP CRM integration
• Improve CRM processes to boost client satisfaction
• Manage project scope, budgeting, and delivery
• Mentor team members to maximize performance
• Apply business process consulting to improve efficiency
• Build and maintain client relationships to address needs
• Promote adoption of innovative CRM technologies
• Ensure data integrity and compliance in CRM

Skills

CRM deployment

Team leadership

Project management

Education

Bachelor's degree

Tools

SAP CRM

SAP Cloud for Customer

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an AES SAP SD Manager, you will play a pivotal role in consulting services for SAP Customer Relationship Management applications, analyzing client requirements, implementing CRM software solutions, and providing training and support for seamless integration. Within our Digital Core Modernisation practice, you will enable clients to optimize customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives. As a Manager, you will motivate, develop, and inspire your team to deliver quality outcomes. You are responsible for coaching and leveraging team members strengths to meet client expectations. You lead with integrity and authenticity, articulating our purpose and values meaningfully. You embrace technology and innovation to enhance delivery and encourage others to do the same.

In this role at PwC Acceleration Center Manila, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will partner with team leadership to validate collective ownership of quality, timelines, and deliverables. You will also address conflicts or issues, engaging in conversations with clients, team members, and other stakeholders, escalating where appropriate. This opportunity allows you to develop skills outside your comfort zone and encourage others to do the same, contributing to the success of our firm.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively
• Leading teams in the strategic planning and execution of CRM software deployment
• Providing training and support to clients for seamless integration and utilization of SAP CRM applications
• Enhancing customer relationship management processes to improve client satisfaction and achieve strategic objectives
• Managing project planning, budgeting, execution, and completion to meet client expectations
• Developing and mentoring team members to leverage their strengths and improve performance
• Utilizing business process consulting skills to optimize operational efficiency for clients
• Building and maintaining client relationships to identify and address customer needs and challenges
• Promoting the adoption of innovative technologies and practices within client engagements
• Confirming data integrity and compliance within CRM frameworks and solutions

What You Must Have

• At least a Bachelor's degree
• At least 7 to 11 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
• Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
• Utilizing business process consulting and improvement skills
• Excelling in customer relationship management and engagement
• Managing deployment and design implementation effectively
• Embracing change and fostering innovation within teams
• Developing strategic questioning and analytical thinking skills