SAP SD Senior Associate (AC Manila)

PwC Acceleration Center Manila; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a SAP SD Senior Associate to analyze client needs and implement SAP CRM solutions, while delivering training and ongoing support to optimize CRM processes. You will work with a diverse client portfolio across geographies, applying analytics and best practices to drive value.

You will collaborate with cross-functional teams, manage deployment aspects, and uphold professional standards.

Qualifications

• Oral and written proficiency in English required.

Responsibilities

• Analyze client requirements to implement SAP CRM solutions.
• Provide training and support for SAP CRM integration and utilization.
• Collaborate with clients to optimize customer relationship processes.
• Enhance customer satisfaction and achieve strategic objectives through CRM solutions.
• Utilize business process consulting skills to improve operational efficiency.
• Assist in deployment and design of CRM software solutions.
• Conduct customer needs analysis to tailor CRM solutions.
• Engage with clients to foster strong relationships.
• Apply analytical thinking to interpret data and inform insights.
• Uphold professional and technical standards in client engagements.

Skills

English proficiency

Education

Bachelor's degree

Tools

SAP CRM

SAP S/4HANA

SAP Cloud for Customer

CRM software

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a SAP SD Senior Associate, you will engage with clients to analyze their needs, implement SAP Customer Relationship Management (CRM) solutions, and provide training and support to optimize their customer relationship management processes. Within our Digital Core Modernisation practice, you will focus on enhancing customer satisfaction and helping clients achieve their strategic objectives through seamless integration and utilization of SAP CRM applications.

As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions while embracing ambiguity. This role at PwC Acceleration Center Manila offers the opportunity to develop a deeper understanding of the business context and how it is evolving. You will use a broad range of tools and methodologies to generate new ideas and solve problems, while upholding professional and technical standards.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Collaborating with clients to optimize customer relationship management processes
• Enhancing customer satisfaction and achieving strategic objectives through effective CRM solutions
• Utilizing business process consulting skills to improve operational efficiency
• Managing deployment and design implementation of CRM software solutions
• Conducting customer needs analysis to tailor CRM solutions effectively
• Engaging in customer liaison to foster strong client relationships
• Applying analytical thinking to interpret data and inform insights and recommendations
• Upholding professional and technical standards in all client engagements

What You Must Have

• At least a Bachelor's degree
• At least 4 to 7 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer‑facing solutions, including Sales, Service, Commerce, or Customer Data platforms
• Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
• Utilizing analytical thinking to break down complex business processes
• Excelling in business process consulting and improvement strategies
• Navigating customer relationship management with CRM software expertise
• Embracing change and intellectual curiosity in dynamic environments