SAP CRM Support Engineer – Deliver Customer Solutions

DXC Technology

Manila

On-site

PHP 558,000 - 893,000

Full time

2 days ago

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Benefits offered by this job

Health Insurance

Life Insurance

Vacation Leave

Maternity Leave

Paternity Leave

Training & Certification

Performance Bonus

Retirement Program

Employee Assistance

Job summary

DXC Technology in Manila is seeking an SAP CRM Application Support professional to deliver implementation and ongoing support, enhancing client functionality and overall performance.

Responsibilities include analyzing business processes, facilitating workshops, designing and configuring CRM, troubleshooting, and collaborating with cross-functional teams. Fluent English required; Fortune 500 experience a plus.

Qualifications

1+ years hands-on SAP CRM experience within Agile delivery squads.
Computer Science, Engineering, or related field (or equivalent).
At least 1 year of experience in the relevant industries.

Responsibilities

Perform detailed analysis of complex business process requirements and document solutions.
Facilitate workshops to collect business requirements.
Map client requirements and design CRM modifications to satisfy needs.
Design, customize, configure and test CRM.
Identify gaps and work around solutions.
Troubleshoot with clients and fix problems.
Handle changes or emergency transports for high-priority issues.
Document designs, test cases and results.
Develop documentation, user guides, and training materials.
Proactively identify system enhancements and collaborate with teams.

Skills

Fluent in English

Education

Computer Science or related field

Tools

SAP CRM

Job description

DXC Technology in Manila is seeking an SAP CRM Application Support professional to deliver implementation and ongoing support, enhancing client functionality and overall performance.

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