SAP CRM Application Support

DXC Technology; Manila; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation Leave

Maternity Leave

Paternity Leave

Training & Certification

Performance Bonus

Retirement Program

Employee Assistance

Job summary

DXC Technology in Manila is seeking an SAP CRM Application Support professional to deliver implementation and ongoing support, enhancing client functionality and overall performance.

Responsibilities include analyzing business processes, facilitating workshops, designing and configuring CRM, troubleshooting, and collaborating with cross-functional teams. Fluent English required; Fortune 500 experience a plus.

Qualifications

• 1+ years hands-on SAP CRM experience within Agile delivery squads.
• Computer Science, Engineering, or related field (or equivalent).
• At least 1 year of experience in the relevant industries.

Responsibilities

• Perform detailed analysis of complex business process requirements and document solutions.
• Facilitate workshops to collect business requirements.
• Map client requirements and design CRM modifications to satisfy needs.
• Design, customize, configure and test CRM.
• Identify gaps and work around solutions.
• Troubleshoot with clients and fix problems.
• Handle changes or emergency transports for high-priority issues.
• Document designs, test cases and results.
• Develop documentation, user guides, and training materials.
• Proactively identify system enhancements and collaborate with teams.

Skills

Fluent in English

Education

Computer Science or related field

Tools

SAP CRM

Job description

Job Description

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Roles and Responsibilities

The SAP CRM Application Support facilitates the implementation and support of the technical solution to enhance the client’s business functionality and overall performance, while maintaining a high degree of customer satisfaction.

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy client’s needs.
• Design, development, customize, configure and testing of CRM.
• Identify gaps, issues, and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyze, and fix problems.
• Handle changes or emergency transports as needed for high-priority issues.
• Document functional designs, test cases and results.
• Develop comprehensive documentation, including technical specifications, user guides, and training materials
• Proactively identify and propose business process and/or system enhancements.
• Provide consulting services on both new implementations and existing support projects.
• Collaborate with cross-functional teams, including developers, designers, and project managers, to deliver integrated solutions that meet client requirements
• Provide ad-hoc training and user support as required.
• Work self-directed and independently; may act as subject matter mentor to more junior members.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Ability to understand business processes from a customer perspective.
• Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness.
• Problem solving skills along with an ability to collaborate.
• Fluent in English

Education and Experience Required

• 1+ years of hands-on SAP CRM experience within Agile delivery squads.
• Computer Science, Engineering, or related field (or equivalent experience).
• At least 1 years of experience in the relevant industries.

What awaits you in DXC

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days’ Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.