SAP Sales and Distribution Specialist

Grundfos IS Support and Operations Centre Philippines, Inc.; Pasig; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Anniversary Gifts

Annual Appraisal

Incentives

Flexible Hours

Work from Home

Life Insurance

HMO

Job summary

A leading global technology company in Pasig is seeking an experienced Application Analyst to support Business users in Customer Relationship Management. The role requires 2-3 years of experience, especially with SAP CRM 7, ticket analysis, and training for Level 1 support. This position offers a hybrid work model with various employee benefits.

Qualifications

• 2-3 years of experience needed.
• Experience with SAP CRM 7 is mandatory.
• International experience in global companies is required.

Responsibilities

• Responsible to solve Tickets escalated from Level 1 Support.
• Analyze the tickets and identify the Root Cause.
• Provide Level 1 Training for knowledge sharing.

Skills

SAP CRM Interaction Center

Ticket Analysis

Root Cause Identification

CRM Service Requests

Sales Business Knowledge

Education

Bachelor's Degree in Sales Business

Tools

SAP CRM 7

SAP C4C

Job description

Grundfos IS Support and Operations Centre Philippines, Inc.

Hybrid - Pasig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Anniversary Gifts, Annual Appraisal, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Bereavement Leave, Compassionate Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off, Wedding Leave

Work-Life Balance

Flexible Hours, Work from Home

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Application Analyst, CRM

• The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.

Your main responsibilities:

• Application Support: Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests
• Ticket Analysis: Responsible to analyse the tickets and identify the Root Cause
• Training: Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system
• Project: Limited support of projects under the supervision of Application Consultant

Your background:

• 2-3 years of experience are needed
• Degree preferable in – Sales Business
• Experience with SAP CRM 7 is Mandatory in the following Areas:
• CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
• Experience with SAP C4C will be considered in the evaluation
• Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus
• This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
• International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory

SAP CRM C4C

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