SAP CRM Manager — Lead Global Implementations

PwC

Manila

On-site

PHP 1,800,000 - 3,000,000

Full time

10 days ago

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Job summary

PwC Acceleration Center Manila seeks a SAP CRM Manager to lead CRM projects across our advisory and services portfolio. You will analyze requirements, implement CRM solutions, and train teams to ensure seamless CRM adoption.

This role emphasizes client impact, leadership, and delivering measurable improvements in customer engagement. The successful candidate will manage multi‑discipline teams, foster innovation, and drive delivery excellence while maintaining strong client relationships in a

Qualifications

Bachelor’s degree required.
7–11 years of experience preferred.
Fluency in written and spoken English is required.

Responsibilities

Leading the implementation and integration of SAP CRM solutions to optimize client processes.
Analyzing client requirements and developing tailored CRM strategies to enhance customer satisfaction and achieve strategic objectives.
Managing project timelines, budgets, and deliverables to validate successful CRM deployments.
Coaching and mentoring team members to develop their skills and deliver quality client services.
Collaborating with clients to identify opportunities for business process improvement and technology innovation.
Utilizing business process consulting to drive customer transformation and engagement initiatives.
Overseeing deployment of SAP Cloud for Customer solutions to support client needs.
Building and maintaining strong client relationships to facilitate CRM utilization.
Encouraging team development and embracing change to foster continuous improvement.
Addressing and resolving conflicts or issues with clients and stakeholders to maintain momentum.