Senior SAP CRM Manager | Lead Global CRM Solutions

PwC Acceleration Center Manila; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

PwC Acceleration Center Manila seeks a SAP SD Senior Manager to lead CRM initiatives and solution delivery across advisory, assurance, tax and business services. You will analyze requirements, drive CRM implementations, and coach teams to deliver measurable client value.

You will validate outcomes with clients, share perspectives, and guide teams through complex CRM challenges, contributing to the Digital Core Modernisation network. Strong English communication is essential.

Qualifications

• At least a Bachelor's degree.
• 10–15 years of experience in related field.
• Oral and written proficiency in English.

Responsibilities

• Analyze client requirements to implement SAP CRM solutions.
• Lead CRM initiatives across multiple service lines to optimize processes.
• Provide training and support for SAP CRM integration.
• Collaborate with clients to validate outcomes and incorporate feedback.
• Direct teams through complex CRM projects with composure.
• Apply systems thinking to identify CRM process improvements.
• Develop high-performing, diverse teams to drive project success.
• Coach teams through open conversations to improve effectiveness.
• Uphold professional and technical standards per firm conduct.
• Foster relationships with business leaders to address CRM challenges.
• Promote innovative technologies and leading practices across CRM teams.

Skills

English proficiency

Leadership

Client management

Education

Bachelor's degree

Tools

SAP CRM

Job description

PwC Acceleration Center Manila seeks a SAP SD Senior Manager to lead CRM initiatives and solution delivery across advisory, assurance, tax and business services. You will analyze requirements, drive CRM implementations, and coach teams to deliver measurable client value.

You will validate outcomes with clients, share perspectives, and guide teams through complex CRM challenges, contributing to the Digital Core Modernisation network. Strong English communication is essential.