Service Desk & Incident Response Specialist

Accenture; Hinoba-an; On-site; PHP 240,000 - 300,000; Full time

Job summary

Accenture in the Philippines seeks a junior Service Desk professional to support the team, participate in problem solving discussions, and build expertise in Service Desk Management. You will contribute to a collaborative learning environment and grow your skills in a welcoming setting.

Responsibilities include ensuring production systems meet SLA, driving incident and outage resolution with clear communication, and supporting disaster recovery and data retention practices as part of continuous

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Develop expertise in Service Desk Management and collaborative problem solving.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Problem solving

Communication skills

Customer service

Time management

Attention to detail

Education

Bachelor's Degree in relevant field of studies

Job description

Accenture in the Philippines seeks a junior Service Desk professional to support the team, participate in problem solving discussions, and build expertise in Service Desk Management. You will contribute to a collaborative learning environment and grow your skills in a welcoming setting.

Responsibilities include ensuring production systems meet SLA, driving incident and outage resolution with clear communication, and supporting disaster recovery and data retention practices as part of continuous