Sr. Salesforce Admin

Zohorecruit; Makati; À distance; PHP 500 000 - 700 000; Plein temps

Résumé du poste

ScalableOS is seeking a proactive Salesforce Administrator to join our established Salesforce Application Administration team. You will handle system administration, user support, project management, business analysis, and evolving Sales Cloud and Service Cloud environments.

You will collaborate with internal stakeholders to define requirements and deliver scalable solutions, serving as a subject matter expert and internal consultant to drive productivity and operational success.

Qualifications

• Bachelor's degree in Information Systems, Business, or a related field.
• Minimum of 3 years of Salesforce administration experience, or an equivalent combination of education and relevant experience.
• Strong troubleshooting, analytical, and debugging skills.
• Solid understanding of workflows and data relationships.
• Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders and build collaborative relationships across all levels of the organization.
• Strong organizational, prioritization, and time management skills.
• Flexibility and adaptability in handling frequent changes, delays, and unexpected events.
• Ability to identify, analyze, and resolve problems in a timely manner.
• Self-motivated and proactive approach to work, with the initiative to address issues independently and leverage available resources when assistance is required.
• Strong technical aptitude and understanding of the relationship between technology solutions and business processes.

Responsabilités

• Maintain and support a Salesforce environment with 400+ users across Sales Cloud and Service Cloud.
• Perform administrative functions including user maintenance (profiles, roles, and permission sets), reports and dashboards, custom objects and fields, page layouts, record types, deployment of change sets, and other Salesforce administration tasks.
• Create and maintain automation processes using Flows, approval processes, and validation rules.
• Utilize business analysis skills to uncover root causes, gather detailed requirements from business users, and identify process improvement opportunities through Salesforce.
• Serve as the primary escalation point for end-user Salesforce support and platform administration, coordinating with Application Development, IT Operations, and Information Systems Support teams as needed.
• Participate in prioritization of enhancements and user acceptance testing for Salesforce-related projects.
• Collaborate with business teams and leadership to define and support the Salesforce roadmap by advocating best practices and scalability.
• Promote Salesforce features and capabilities that align with evolving business needs.
• Research and recommend new tools and applications within the Salesforce ecosystem.
• Plan and prepare for upgrades and seasonal Salesforce releases in collaboration with teammates and business leaders on the platform roadmap.
• Record activities within the ticketing system, including documentation of support efforts, system changes, and configurations.
• Conduct end-user training and create documentation for new features, enhancements, and updates.
• Perform other related duties as assigned.

Connaissances

Salesforce administration

Troubleshooting

Communication skills

Analytical thinking

Time management

Proactive

Formation

Bachelor's degree in Information Systems or related field

Outils

Flow

Lightning App Builder

Data Loader

SOQL

Apex

Visualforce

Excel

Description du poste

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

SUMMARY

We are looking for an energetic Salesforce Administrator tojoin an established Salesforce Application Administration team. In this role,you will participate in a variety of activities including systemadministration, user support, project management, business analysis, and thedevelopment of evolving Sales Cloud and Service Cloud environments.

This individual will work closely with internal stakeholdersto understand business needs, define system requirements, and deliver solutionsthat align with organizational objectives. The Salesforce Administrator servesas a subject matter expert and internal consultant, providing both systemadministration and strategic guidance to drive productivity and operationalsuccess.

The Application Administration team is responsible for theadministration, user maintenance and support, and in-application development ofthe organization's core business applications. This is a full-time positionoperating Monday through Friday.

JOBRESPONSIBILITIES

• Maintain and supporta Salesforce environment with 400+ users across Sales Cloud and Service Cloud.
  
• Performadministrative functions including user maintenance (profiles, roles, andpermission sets), reports and dashboards, custom objects and fields, pagelayouts, record types, deployment of change sets, and other Salesforceadministration tasks.
  
• Create and maintainautomation processes using Flows, approval processes, and validation rules.
  
• Utilize businessanalysis skills to uncover root causes, gather detailed requirements frombusiness users, and identify process improvement opportunities throughSalesforce.
  
• Serve as the primaryescalation point for end-user Salesforce support and platform administration,coordinating with Application Development, IT Operations, and InformationSystems Support teams as needed.
  
• Participate in theprioritization of enhancements and user acceptance testing forSalesforce-related projects.
  
• Collaborate withbusiness teams and leadership to define and support the Salesforce roadmap by:
  
• Advocating forplatform best practices and scalability.
  
• Promoting Salesforcefeatures and capabilities that align with evolving business needs.
  
• Researching andrecommending new tools and applications within the Salesforce ecosystem.
  
• Plan and prepare forupgrades and seasonal Salesforce releases while collaborating with teammatesand business leaders on the platform roadmap.
  
• Record activitieswithin the ticketing system, including documentation of support efforts, systemchanges, and customizations.
  
• Conduct end-usertraining and create documentation for new features, enhancements, and updates.
  
• Perform other relatedduties as assigned.
  

QUALIFICATIONS

RequiredSkills:

• Bachelor'sdegree in Information Systems, Business, or a related field.
  
• Minimum of3 years of Salesforce administration experience, or an equivalent combinationof education and relevant experience.
  
• Strongtroubleshooting, analytical, and debugging skills.
  
• Solidunderstanding of workflows and data relationships.
  
• Excellentcommunication skills with the ability to work effectively with both technicaland non-technical stakeholders and build collaborative relationships across alllevels of the organization.
  
• Strongorganizational, prioritization, and time management skills.
  
• Flexibilityand adaptability in handling frequent changes, delays, and unexpected events.
  
• Ability toidentify, analyze, and resolve problems in a timely manner.
  
• Self-motivatedand proactive approach to work, with the initiative to address issuesindependently and leverage available resources when assistance is required.
  
• Strongtechnical aptitude and understanding of the relationship between technologysolutions and business processes.
  

PreferredSkills:

• SalesforceAdvanced Administrator (ADM-211), Platform App Builder, or other Salesforcecertifications.
  
• Provenexperience with Salesforce technologies such as Flow and Lightning App Builder.
  
• Experiencewith Service Cloud, Sales Cloud, Revenue Intelligence, and HubSpot.
  
• Experienceusing Data Loader and SOQL.
  
• Experiencemanaging users, sharing settings, and permissions through profiles, permissionsets, and public groups.
  
• Workingknowledge of Apex and Visualforce pages.
  
• StrongMicrosoft Excel skills, including the use of formulas for data cleansing andmanagement.
  

JOBREQUIREMENTS

• Should be open to work under a 1-year fixed term contract
  
• Should bewilling to accept a long-term work-from-home arrangement.
  
• Should beamenable to a permanent night shift schedule.