Sales Training Specialist (Hybrid) for Revenue Growth

InterContinental Hotels Group; Southern Manila District; Hybrid; PHP 446,000 - 625,000; Full time

Job summary

InterContinental Hotels Group is seeking a Training Specialist to design and deliver curriculum for sales, customer service, and operations staff. You will lead new hire training, ensure graduates meet performance standards, and support ongoing development through structured programs.

The role emphasizes facilitating engaging sessions, analyzing training outcomes, and collaborating with center management within a hybrid work setup.

Qualifications

• Education and experience aligned with sales training or training development.
• Experience delivering sales, customer service, and process training.

Responsibilities

• Deliver training to new hires and ensure graduates meet standards.
• Train on revenue enhancement, customer service, systems, policies, and procedures.
• Manage classroom behavior and create a professional, engaging learning environment.
• Supervise new hires, monitor attendance, performance, and compliance; create improvement plans.
• Develop curricula for staff career development based on organizational needs.
• Coordinate training room logistics, classrooms, and testing/evaluation.
• Maintain communication with center management on progress and projects.
• Facilitate user acceptance testing for applicable systems.
• Apply data analysis to inform training decisions and communication of findings.

Skills

Sales Training

Facilitation & Presentation

Analytical skills

MS Office

Communication skills

Hybrid work readiness

Education

Associate or Bachelor’s degree in Sales/Training/Education

Tools

MS Office

Job description

InterContinental Hotels Group is seeking a Training Specialist to design and deliver curriculum for sales, customer service, and operations staff. You will lead new hire training, ensure graduates meet performance standards, and support ongoing development through structured programs.

The role emphasizes facilitating engaging sessions, analyzing training outcomes, and collaborating with center management within a hybrid work setup.