Sales Training Coach: Elevate Calls & Compliance

ClearSource BPO; Metro Manila; On-site; PHP 558,000 - 893,000; Full time

Job summary

ClearSource BPO in Metro Manila is seeking a Training Specialist–Sales to develop and deliver product training, pricing, policies, and systems information for the Operations team. You will model, teach, and role-play the full sales call flow from opening to compliant wrap-up.

You will assess knowledge with tests and mock calls, review recordings for coaching, track nesting performance, and collaborate with Training Team Leaders and Sales Operations to improve courses.

Qualifications

• 2+ years in phone sales with a track record of hitting targets.
• 1+ year as a trainer, coach, team leader or SME who trained agents.
• Excellent English and ability to model live sales calls.
• Able to read metrics (conversion rate, sales per hour, QA scores) and coach accordingly.
• Comfortable with Microsoft 365 and client CRM, dialer and LMS tools.
• Onsite work in Ortigas, Pasig with compliance-trained sales experience.

Responsibilities

• Facilitate training in product information, offers and pricing, policies, processes, systems information, compliance and required disclosures, emotional intelligence skills, and other training as required to achieve the objectives of Operations.
• Teach, model, and role-play the full sales call flow: opening, discovery, value presentation, objection handling, closing, and compliant call wrap-up.
• Administer periodic assessments, including knowledge checks and graded mock sales calls, to confirm understanding of the training material and identify knowledge and skill gaps.
• Review call recordings with trainees and nesting agents and coach to missed sales opportunities through side-by-sides and recorded-call feedback.
• Track each trainee’s sales performance during nesting (conversion rate, sales per hour, and client-specific metrics) and hand off every agent to Operations with a documented readiness summary.
• Coordinate with the Training Team Leader and/or the Assistant Training Manager, and with Sales Operations leaders, to implement training course enhancements, align on sales targets, and discuss and address trainee performance opportunities.
• Administer the trainee satisfaction surveys.
• Regularly take live sales calls to maintain expertise and credibility on each line of business being trained.
• Exemplify the ClearSource Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy.

Skills

Phone sales

Sales coaching

Team leadership

English proficiency

Data-driven coaching

Tools

CRM

Dialer

LMS

Microsoft 365

Job description

ClearSource BPO in Metro Manila is seeking a Training Specialist–Sales to develop and deliver product training, pricing, policies, and systems information for the Operations team. You will model, teach, and role-play the full sales call flow from opening to compliant wrap-up.

You will assess knowledge with tests and mock calls, review recordings for coaching, track nesting performance, and collaborate with Training Team Leaders and Sales Operations to improve courses.