Sales Technical Support (LOYALTY)

Miranda HR; Las Piñas; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Holiday gifts

Incentives

Life insurance

Job training

Health & wellness

Job summary

Miranda HR is seeking a customer support professional to provide technical assistance on loyalty program features and troubleshooting. You will work with sales and customers to resolve issues and ensure satisfaction, documenting interactions for quality improvements.

The role requires 1-3 years in technical support or customer service, strong communication, and the ability to explain technical concepts to non-technical users.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years in technical support or customer service.
• Skills and Competencies: Strong communication skills and ability to explain technical concepts to non-technical users.
• Responsibilities and Duties: Ability to work independently and manage multiple tasks effectively.
• Qualities and Traits: Customer-focused with a problem-solving mindset.

Responsibilities

• Provide technical assistance to sales representatives and customers regarding loyalty program features and troubleshooting.
• Collaborate with cross-functional teams to resolve customer issues effectively and efficiently.
• Document customer interactions and feedback to improve loyalty program services.
• Conduct training sessions for sales staff on loyalty program updates and technical tools.
• Assist in the troubleshooting of system errors and provide timely updates to stakeholders.

Skills

Communication skills

Explain technical concepts

Education

High School Diploma or equivalent

Job description

On-site - Las Pinas 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• Life Insurance

Professional Development

• Job Training

Description

• Provide technical assistance to sales representatives and customers regarding loyalty program features and troubleshooting.
• Collaborate with cross-functional teams to resolve customer issues effectively and efficiently.
• Document customer interactions and feedback to improve loyalty program services.
• Conduct training sessions for sales staff on loyalty program updates and technical tools.
• Assist in the troubleshooting of system errors and provide timely updates to stakeholders.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years in technical support or customer service
• Skills and Competencies: Strong communication skills and ability to explain technical concepts to non-technical users
• Responsibilities and Duties: Ability to work independently and manage multiple tasks effectively
• Qualities and Traits: Customer-focused with a problem-solving mindset