Sales Team Leader

IntouchCX; San Juan; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

IntouchCX in the Philippines seeks a Team Lead to guide frontline Representatives, driving new customer acquisition and sales growth while ensuring quality service. The role focuses on coaching, performance evaluations, and career development within a dynamic BPO environment.

You'll lead by example, analyze performance data, and collaborate with HR and IT to resolve issues, promoting a culture of excellence and accountability in every customer interaction.

Qualifications

• Direct Sales & Acquisition experience: 1–2 years in outbound/direct sales for new business in BPO.
• Leadership: at least 2 years as Team Lead or Supervisor driving sales targets.
• High school diploma or equivalent is required.
• Experience with Google Suite and spreadsheet tools for reporting.
• Typing speed 30+ WPM with good accuracy.
• Willing to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Manage and supervise a team of frontline representatives to achieve direct sales, customer acquisition, and service goals.
• Ensure proficient sales training, development, and employee engagement to retain top talent.
• Oversee performance to meet or exceed sales KPIs and SLAs.
• Analyze sales data and reports to measure production and identify root causes of underperformance.
• Develop strategic solutions to improve conversion rates and partner success.
• Motivate the team via incentives and real-time coaching on sales techniques.
• Coordinate staffing changes with Operations Support and Workforce Management.
• Collaborate with HR, IT, and other departments to resolve issues.
• Contribute expertise in partner meetings and gain knowledge on products and promotions.
• Demonstrate strong work ethic, target-driven mindset, and alignment with company values.

Skills

Leadership

Direct sales & acquisition

Time management

Organizational skills

Prioritization

Independent & collaborative work

Flexibility with shifts

Education

High school diploma

Post-secondary in Business or related

Tools

Google Suite

Spreadsheets/Excel

Typing 30+ WPM

Job description

About the Job

We’re changing the way people think about customer care and acquisition, and we need your help!

We’re looking for a Team Lead to provide front-line direction to our Representatives, ensuring quality service and driving direct sales growth in every customer interaction. This position will promote professional and personal development through performance evaluations, training, real-time coaching, and career pathing plans while driving aggressive new customer acquisition goals.

Job Description

• Manage and supervise a team of front-line representatives to achieve direct sales, customer acquisition, and service goals.

• Ensure proficient sales training, professional development, and employee engagement are sustained in order to prepare, grow, and retain top talent.

• Manage operational performance to consistently meet or exceed sales Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

• Analyze sales performance reports and statistical data to measure production levels and identify root causes for underperforming areas.

• Use critical thinking to develop strategic solutions to improve conversion rates, business performance, and partner success.

• Motivate teams through relationship building, sales incentives, and real-time coaching on direct sales techniques.

• Coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team.

• Collaborate with internal departments (HR, IT, etc.) to properly resolve operational and technical issues.

• Bring in-depth operational and sales knowledge when participating in partner meetings.

• Gain expert-level knowledge on all partner products, promotions, and acquisition strategies.

• Demonstrate a positive work ethic, target-driven mindset, and commitment to achieving the best possible outcomes.

• Act as a role model and exemplify our cultural values.

Job Requirements

Mandatory Qualifications:

• Direct Sales & Acquisition Experience: Minimum 1–2 years of hands-on experience in outbound or direct outbound/inbound sales focusing strictly on generating new business and new customer acquisition within a BPO/contact center environment. (Note: Upselling or cross-selling to existing customers does not qualify). Preferred campaign experience includes:

  • Insurance: Auto, Home, Life, Health, or Renters insurance acquisition.

  • Telecom: Outbound switch campaigns (e.g., acquiring new fiber, wireless, cable, or internet accounts from competitors).

  • Financial Services: New account generation for credit cards, personal/auto loans, mortgages, or banking.

  • Home Services: Solar, HVAC, pest control, or home security sales.

  • Consumer Services: Subscriptions, travel, education, third-party vehicle warranties, or memberships.

• Leadership Experience: At least 2 years in a Team Lead or Supervisory role within a contact center, explicitly driving sales performance and acquisition targets.

• High school diploma or equivalent (required).

Secondary & Technical Qualifications:

• Experience handling customer service and escalated issues in a contact center capacity is an asset (preferred, but not mandatory).

• Some post-secondary education or degree with a major in Business (or equivalent combination of education and work experience).

• Typing speed of 30+ WPM with high accuracy.

• Proficiency in Google Suite (Sheets, Slides, Docs, Drive) and spreadsheet applications for maintaining and developing sales and operational reports.

• Exceptional time management, organizational, and prioritization skills to execute in a fast-paced environment.

• Ability to work both independently and collaboratively within a high-energy, entrepreneurial sales setting.

• Flexibility to work a variety of shifts, including days, evenings, weekends, and holidays.