Sales Team Lead

Reed Elsevier Philippines; Philippines; Hybrid; PHP 558,000 - 949,000; Full time

Benefits offered by this job

Flexible hybrid work setup

IT Equipment provided

HMO for you and 4 dependents from Day

Retirement package with company match

Life and Accident Insurance from Day 1

24 annual PTOs (+6 after 5 years)

Annual merit increase and incentives

Workshops and certification programs

Job summary

Reed Elsevier Philippines is seeking a leadership-focused role to drive people performance, coaching, and process excellence. You will orient new hires, manage monthly scorecards, and provide ongoing guidance while supporting training and development.

Responsibilities include reporting to local leadership, handling crisis situations, and driving continuous improvements in operations and efficiency across the department.

Qualifications

• Candidate has a Bachelor/College degree with leadership exposure.
• Experience leading teams and managing performance is preferred.
• Strong communication, stakeholder management, and change management skills.
• Ability to learn and apply AI tools for workflows and business goals.

Responsibilities

• Orient new employees to policies, facilities and standards.
• Manage monthly team scorecards and track performance feedback.
• Coach and mentor staff, supporting training and development.
• Lead crisis management and issue resolution within the team.
• Submit regular operation performance reports to leadership.
• Drive process improvements and operational efficiency across dept.

Skills

Leadership experience

People management

Stakeholder management

Communication skills

Agile / CI culture

Problem solving

Learning AI tools

Education

Bachelor/College degree

Tools

Enterprise AI tools

Job description

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO coverage starting from Day 1 for you and FOUR FREE dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 Annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.).

Accountabilities:

People and Performance Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc.
• Ensure all work is completed according to established policies, procedures, and standards
• Facilitate Employee Training and Development
• Manage individual and team scorecard per month
• Monitor, assess and provide feedback about employee’s performance
• Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
• Conduct performance appraisal on a regular basis and participate in annual review process
• Develop and implement PIP if performance is not adequate
• Approve and monitor daily team attendance
• Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
• Support and drive employee engagement and corporate social responsibility initiatives

Conflict / Crisis Management

• Regularly review the needs of employees
• Help, discuss, evaluate, and resolve personal and work issues among team members
• Inform and monitor employees during times of crisis or disaster to assess situation
• Inform the manager of the current situation of team members and recommend solution

Reporting

• Submit regular operation performance status reports to local leadership team
• Generate monthly performance update to BU stakeholder
• Update all necessary reports needed by Stakeholders
• Ensure all reports are accurate, updated and submitted on timeli>

Operational and Process Management

• Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
• Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
• Review, develop and implement process improvements, departmental goals, and objectives
• Conduct monthly operations review and execute action items agreed with the manager and business unit partners
• Manage multiple processes or work functions simultaneously
• Monitor and manage workload and assignments of the team
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Manage and facilitate the corrective action process, partnering with the Manager
• Process audit – support annual process audit activities
• Operations Standard – support compliance with established processes
• Complete other duties as assigned

Qualifications:

• Candidate must possess Bachelor/College degree
• Preferably with 1-2 years of leadership experience
• Preferably with experience in handling Sales calls-related team/program
• Strong people and stakeholder relationship management skills
• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Amenable to work on a night shift or flexible schedule
• With excellent work ethics and can easily adapt to CI and Agile Culture
• Detail oriented and project management skills
• Proven success at managing change
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skills
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.