Sales Support US & Canada

Discover the World - Global; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Discover the World - Global seeks an experienced Sales Support professional to assist our US and Canada sales teams with inquiries, bookings, payments and customer support, ensuring a smooth experience for clients and partners.

With a portfolio spanning air, cruise, hospitality, and more, the company emphasizes service, integrity, and results-driven performance across a global network. Night shifts may be required to support international teams.

Qualifications

• Bachelor's degree in tourism, hospitality, or business or related field.
• 1–2 years of experience in travel industry, preferably in sales and support.
• Strong understanding of travel operations, bookings and customer service.
• Proficient in Microsoft Office, Outlook, CRM tools.
• Excellent verbal and written English communication.

Responsibilities

• Handle inbound and outbound calls and emails from travel offices, agencies and partners.
• Assist with agent registrations, bookings, commissions, cases and inquiries.
• Manage end-to-end travel process from booking to payment and post-booking support.
• Update and maintain customer information in Salesforce.
• Utilize Amadeus and Sabre systems for booking and ticketing support.
• Develop knowledge of Expedia products and partner support.
• Coordinate with internal teams and external partners to resolve issues.

Skills

Sales support

Customer service

CRM

English communication

Night shift

Education

Bachelor's degree

Tools

Salesforce

Job description

We are seeking an experienced Sales Support professional to assist our US and Canada sales teams with the end-to-end sales support process, including inquiries, bookings, payments and customer support, while ensuring a smooth and efficient experience for clients and travel partners.

Discover the World is a global leader in travel sales representation, proudly managing a portfolio of more than 120 world‑class brands spanning air, cruise, hospitality, car rental, tourism boards, and more. For over 30 years, we have built a trusted international network through exceptional service, integrity, and results-driven performance. Join a company where people and partnerships make a worldwide impact.

Job Description

We are seeking an experienced Sales Support professional to assist our US and Canada sales teams with the end-to-end sales support process, including inquiries, bookings, payments and customer support, while ensuring a smooth and efficient experience for clients and travel partners.

Discover the World is a global leader in travel sales representation, proudly managing a portfolio of more than 120 world‑class brands spanning air, cruise, hospitality, car rental, tourism boards, and more. For over 30 years, we have built a trusted international network through exceptional service, integrity, and results-driven performance. Join a company where people and partnerships make a worldwide impact.

Job Requirements

• Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
• 1–2 years of experience in the travel industry, preferably in travel and airlines sales and support.
• Strong understanding of travel operations, booking processes and customer service.
• Provide sales and operational support to US and Canada.
• Excellent verbal and written English communication skills.
• Proficient in Microsoft Office, Outlook, Salesforce, and CRM tools.
• Strong attention to detail, organizational skills and ability to multitask.
• Self-motivated with a strong work ethic and customer-focused mindset.
• Willing to work in night shift schedule.

Job Responsibilities

• Handle inbound and outbound calls and emails from travel offices, agencies and business partners.
• Assist with new agent registrations, bookings, commission-related concerns, cases and other travel-related inquiries.
• Manage and support the end-to-end travel process, from booking creation and amendments through confirmation, payment and post-booking support.
• Review, update and maintain accurate booking and customer information in Salesforce.
• Utilize Amadeus and Sabre reservation systems to support booking, ticketing and other travel-related requirements.
• Develop a strong working knowledge of Expedia products, services, booking processes and travel partner support.
• Coordinate with internal teams and external travel partners to resolve booking, payment, commission, and account-related concerns.
• Perform additional duties and special projects as assigned.