Sales Support for UK

BeepXtra Philippines, Inc.; Philippines; On-site; PHP 312,000 - 402,000; Full time

Job summary

BeepXtra Philippines, Inc. is seeking a Sales Support specialist to handle Expedia TAAP inquiries. You will manage email queries, support calls, raise escalations, and train TAAP Affiliate Partners. Daily Salesforce logging and collaboration with Sales/Account Managers are essential.

The role requires a degree in Business Administration or Tourism, several years in tourism sales, strong aviation market knowledge, and the ability to work an Afternoon Shift. Expedi a experience is a plus.

Qualifications

• Requires a completed degree in Business Administration, Tourism, or related fields.
• Brings several years of professional experience in tourism sales, ideally within an airline company.
• Exhibits strong communication skills and willingness to work Afternoon Shift.

Responsibilities

• Manages email queries for Expedia TAAP and handles inbound/outbound calls.
• Raises escalations/tickets to EPS Teams and Expedia RDM and follows through to resolution.
• Processes new registrations and provides trainings to TAAP Affiliate Partners.

Skills

Strong communication

Team collaboration

Afternoon shift

Education

Bachelor's degree in Business Administration or Tourism

Tools

Salesforce

Job description

Job Description

• Manages email queries and requests coming into the Sales Support inbox for Expedia TAAP
• Handles inbound and outbound calls for Sales Support
• Raises escalations/tickets to the relevant EPS Teams and Expedia RDM and follows through till resolution
• Processes new registrations and provides trainings to new & existing TAAP Affiliate Partners
• Processes manual commission adjustments
• Liaises with and supports the Sales/Account Managers in their daily work
• Logs all their activities on Salesforce daily, upon completion of each task
• Provides assistance with Sales & Marketing projects, Telesales campaigns and promotions
• Provides temporary support/cover for other markets’ Sales Support Team members in case of absence (sick leave, or during Staff recruitment process) upon request by Discover the World Management
• Performs other ad-hoc tasks and special projects as per assigned by their Supervisor/Team Leader

Job Qualifications

• Possesses a completed degree in Business Administration, Tourism, or related fields.
• Brings several years of professional experience in tourism sales, ideally within an airline company.
• Deep understanding of the travel industry and aviation market.
• Strong technical understanding of airline operations.
• Solid technical understanding of the various distribution channels used in the marketplace.
• Experience in Expedia.
• Exhibits strong communication skills.
• Willingness to work Afternoon Shift.