Sales Support Supervisor

Petwarehouse Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Medical and dental insurance

Annual vacation and sick leave

Professional development opportunities

Flexible work arrangements

Employee discounts

Job summary

A leading pet supplies retailer in Pasig is seeking a Sales Support Supervisor to oversee B2B order processing and team performance. This full-time role involves training staff, ensuring accurate order fulfillment, and improving operational efficiencies. The ideal candidate has significant experience in sales support, strong leadership skills, and excels in communication. The company offers a competitive salary, medical insurance, and opportunities for professional development. Join a dynamic team dedicated to exceptional service and pet well-being.

Qualifications

• 7+ years experience in sales support or customer service.
• 3+ years in a supervisory or leadership role.
• Experience with B2B accounts preferred.

Responsibilities

• Supervise daily activities of the Sales Support team.
• Ensure accurate processing of B2B orders.
• Train and develop team members for efficiency.

Skills

Leadership

Team management

Organizational skills

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration or related field

Tools

ERP/CRM systems

Job description

Job Description

Job Title: Sales Support Supervisor (B2B)

On-site - Pasig, Full-time

The Sales Support Supervisor (B2B) is responsible for overseeing the sales support function to ensure accurate, timely, and efficient processing of all B2B customer orders. This role leads the sales support team, strengthens coordination between Sales, Warehouse, and Admin, and ensures high service levels for business clients. The position plays a critical role in scaling operations by improving processes, minimizing errors, and ensuring on-time order fulfillment.

Key Responsibilities

• Supervise and manage the daily activities of the Sales Support team.
• Set clear performance expectations and monitor team KPIs.
• Train, coach, and develop team members to improve accuracy and efficiency.
• Conduct regular performance reviews and provide feedback.
• Ensure all B2B orders are processed accurately and within agreed timelines.
• Review and approve complex or high-value orders before submission.
• Monitor order flow from encoding to delivery completion.
• Ensure compliance with pricing, discounts, and customer agreements.
• Act as the primary point of coordination between Sales, Warehouse, and Admin/Finance.
• Ensure warehouse teams are aligned on priorities, deadlines, and special requirements.
• Coordinate with Collections/Admin team on customer credit status before order release.
• Resolve operational bottlenecks that may delay fulfillment.
• Ensure timely and professional communication with B2B clients.
• Oversee handling of escalations, complaints, and urgent requests.
• Maintain high service levels and build strong client relationships.
• Provide proactive updates on delays or issues.
• Identify inefficiencies in order processing and implement improvements.
• Standardize workflows and documentation across the team.
• Establish checks to minimize order errors and missed deliveries.
• Drive continuous improvement initiatives to increase productivity.
• Track and report team performance metrics (accuracy, turnaround time, completion rate).
• Analyze recurring issues and implement corrective actions.
• Provide insights to Sales and Management on order trends and bottlenecks.
• Ensure proper documentation and audit readiness.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, or related field.
• At least 7 years experience in sales support, order management, or customer service.
• At least 3 years in a supervisory or leadership role.
• Experience handling B2B accounts is highly preferred.
• Familiarity with ERP/CRM systems and order management processes.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• High attention to detail and process discipline.
• Strong communication and stakeholder management skills.
• Problem‑solving and decision‑making capability.
• Results‑driven with a strong sense of ownership.

What We Offer

At PETWAREHOUSE, we are committed to providing nosso employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive medical and dental insurance coverage upon regularization.
• Annual vacation leave and sick leave entitlements.
• Professional development opportunities and training programs.
• Flexible work arrangements to support work‑life balance.
• Discounts on our products and services.
• Opportunities for career advancement and growth within the company.

About Us

PETWAREHOUSE is a leading retailer of pet supplies and accessories, with a growing presence across the Philippines. Our mission is to provide pet owners with the best products and services to keep their furry friends happy and healthy. With a strong focus on customer service and innovation, we are committed to being the trusted partner for all pet‑related needs.

Apply now to join our dynamic and passionate team!