Service Delivery Manager - BPO

Private Advertiser; Mandaluyong; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive salary

Health and dental coverage

Professional development

Ongoing training

Team events

Work-life balance

Incentives and rewards

Job summary

Private Advertiser in Mandaluyong is seeking a Sales Operations Manager - BPO to optimize sales processes, drive efficiency, and support revenue growth. The role bridges sales objectives with operational execution and requires hands-on leadership across teams.

You will develop dashboards, manage forecasting and pipeline, and collaborate with sales, finance and customer service to deliver measurable results.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 5 years' experience in sales operations, business operations, or a similar role within a BPO or customer service environment.
• Proven expertise in sales forecasting, pipeline management, and performance analytics.
• Strong proficiency with CRM systems and sales operations software.
• Excellent organizational and project management skills.
• Exceptional communication and interpersonal abilities to work effectively across diverse teams.
• Advanced proficiency in Microsoft Excel and other business intelligence tools.
• Demonstrated ability to analyze data, identify trends, and develop data-driven recommendations.
• Strong problem‑solving skills and a proactive approach to process improvement.
• Experience with quality assurance and compliance monitoring is advantageous.
• Proficiency in English, both written and verbal, is essential.

Responsibilities

• Oversee and optimize sales operations processes to ensure efficiency and effectiveness across all sales teams.
• Analyse sales performance metrics and provide actionable insights to support strategic decision-making.
• Develop and maintain sales operations systems, tools, and dashboards to enhance visibility and reporting.
• Manage sales forecasting, pipeline management, and quota administration to support accurate business planning.
• Collaborate with sales, finance, and customer service teams to ensure seamless coordination and alignment.
• Implement and monitor key performance indicators (KPIs) to track sales team performance and operational health.
• Support the development and execution of sales strategies and campaigns that drive revenue growth.
• Train and mentor sales team members on processes, systems, and best practices.
• Prepare regular reports and presentations on sales operations performance for senior management.
• Identify process improvements and implement solutions to enhance productivity and reduce operational costs.

Skills

Sales operations

Forecasting

CRM systems

Data analysis

Excel

Communication

Project management

Team collaboration

Problem solving

Quality assurance

Compliance monitoring

Education

Bachelor's degree in Business Administration/Management/Finance

Tools

CRM software

BI tools

Job description

About the role

We are seeking a Sales Operations Manager - BPO to join our dynamic team in Mandaluyong City, Metro Manila. This is a full-time position that plays a crucial strategic role in optimizing our sales operations and supporting the growth of our business process outsourcing division. As Sales Operations Manager, you will be responsible for streamlining sales processes, managing operational efficiency, and ensuring that our sales teams have the tools and support they need to exceed targets. This role is instrumental in bridging the gap between sales objectives and operational execution, directly contributing to the company's revenue growth and customer success.

Key responsibilities

• Oversee and optimize sales operations processes to ensure efficiency and effectiveness across all sales teams
• Analyse sales performance metrics and provide actionable insights to support strategic decision-making
• Develop and maintain sales operations systems, tools, and dashboards to enhance visibility and reporting
• Manage sales forecasting, pipeline management, and quota administration to support accurate business planning
• Collaborate with sales, finance, and customer service teams to ensure seamless coordination and alignment
• Implement and monitor key performance indicators (KPIs) to track sales team performance and operational health
• Support the development and execution of sales strategies and campaigns that drive revenue growth
• Train and mentor sales team members on processes, systems, and best practices
• Prepare regular reports and presentations on sales operations performance for senior management
• Identify process improvements and implement solutions to enhance productivity and reduce operational costs

What we're looking for

• Bachelor's degree in Business Administration, Management, Finance, or a related field
• Minimum of 5 years' experience in sales operations, business operations, or a similar role within a BPO or customer service environment
• Proven expertise in sales forecasting, pipeline management, and performance analytics
• Strong proficiency with CRM systems, sales operations software, and data analysis tools
• Excellent organizational and project management skills with the ability to handle multiple priorities
• Exceptional communication and interpersonal abilities to work effectively across diverse teams
• Advanced proficiency in Microsoft Excel and other business intelligence tools
• Demonstrated ability to analyze data, identify trends, and develop data-driven recommendations
• Strong problem‑solving skills and a proactive approach to process improvement
• Experience with quality assurance and compliance monitoring is advantageous
• Proficiency in English, both written and verbal, is essential

What we offer

• Competitive salary package commensurate with experience
• Comprehensive health and wellness benefits including medical and dental coverage
• Professional development and career advancement opportunities within a growing organization
• Ongoing training programmes to enhance skills and industry knowledge
• Collaborative and inclusive work environment that values employee contributions
• Performance-based incentives and rewards programme
• Work-life balance initiatives and flexible working arrangements where applicable
• Access to company events and team‑building activities