Sales Support Specialist — End-to-End Order Management

iSupport Worldwide; Pasig; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Zusammenfassung

iSupport Worldwide is seeking an Order Management Associate to support the sales team by handling inquiries, preparing quotations, and aiding order processing in a fast-paced environment. You will maintain CRM records, coordinate with internal teams, and help resolve issues impacting sales performance.

The role emphasizes professional communication with clients and colleagues, end-to-end order management, and ERP-driven workflows to ensure timely delivery and accurate documentation.

Qualifikationen

• 3–4 years of relevant experience in consumer goods, supply chain, logistics, or operations-heavy environments.
• Experience with end-to-end order management and high-volume transactions.
• Hands-on ERP experience with order entry, validation, and fulfillment.
• Intermediate Excel skills.

Aufgaben

• Handle customer inquiries, prepare quotations, and assist with order processing and documentation.
• Maintain accurate records in CRM or tracking systems and coordinate with internal teams for timely responses.
• Resolve customer issues impacting sales and monitor customer satisfaction.
• Provide follow-up communication and assist with reports and presentations for sales management.

Kenntnisse

ERP experience

Excel

Order management

CRM systems

Tools

ERP systems

CRM software

Jobbeschreibung

iSupport Worldwide is seeking an Order Management Associate to support the sales team by handling inquiries, preparing quotations, and aiding order processing in a fast-paced environment. You will maintain CRM records, coordinate with internal teams, and help resolve issues impacting sales performance.

The role emphasizes professional communication with clients and colleagues, end-to-end order management, and ERP-driven workflows to ensure timely delivery and accurate documentation.