Sales Support Specialist — Elevate Customer Experience

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 260,000 - 360,000; Full time

Job summary

Firefly Electric & Lighting Corporation (FELCO) in Ermita, Manila is seeking a Sales Support Associate to join our Commercial department. The role involves coordinating with cross-functional teams, supporting sales operations, and delivering excellent customer service in a full-time capacity.

The position targets fresh graduates with a business background and internship experience in customer service, offering a pathway to grow a sales career within a trusted Filipino brand and an established,

Qualifications

• Bachelor's degree in a business-related field is required.
• Fresh graduates are welcome, preferably with internship or training in a customer service-related field.

Responsibilities

• Support the sales team by processing and managing sales orders while coordinating with relevant departments to ensure accurate and timely delivery.
• Handle inbound and outbound calls to assist customers, generate sales opportunities, and follow up on accounts receivable.
• Address after-sales concerns and customer inquiries, coordinating with the appropriate departments to ensure timely resolution.
• Provide updates to customers regarding order status and concern resolution to maintain strong client relationships.

Education

Bachelor's Degree in any business-related field

Job description

Firefly Electric & Lighting Corporation (FELCO) in Ermita, Manila is seeking a Sales Support Associate to join our Commercial department. The role involves coordinating with cross-functional teams, supporting sales operations, and delivering excellent customer service in a full-time capacity.

The position targets fresh graduates with a business background and internship experience in customer service, offering a pathway to grow a sales career within a trusted Filipino brand and an established,