Sales Support Associate

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 260,000 - 360,000; Full time

Job summary

Firefly Electric & Lighting Corporation (FELCO) in Ermita, Manila is seeking a Sales Support Associate to join our Commercial department. The role involves coordinating with cross-functional teams, supporting sales operations, and delivering excellent customer service in a full-time capacity.

The position targets fresh graduates with a business background and internship experience in customer service, offering a pathway to grow a sales career within a trusted Filipino brand and an established,

Qualifications

• Bachelor's degree in a business-related field is required.
• Fresh graduates are welcome, preferably with internship or training in a customer service-related field.

Responsibilities

• Support the sales team by processing and managing sales orders while coordinating with relevant departments to ensure accurate and timely delivery.
• Handle inbound and outbound calls to assist customers, generate sales opportunities, and follow up on accounts receivable.
• Address after-sales concerns and customer inquiries, coordinating with the appropriate departments to ensure timely resolution.
• Provide updates to customers regarding order status and concern resolution to maintain strong client relationships.

Education

Bachelor's Degree in any business-related field

Job description

Job Description:

About The Role

Location: Ermita, Manila

Role Type: Full-time

Department: Commercial

Reporting to: Sales Support Team Leader

Join our team as a Sales Support Associate and play a key role in ensuring a seamless sales and customer experience. In this role, you will coordinate with cross-functional teams, support sales operations, and help deliver excellent service to our valued customers.

Key Responsibilities

• Support the sales team by processing and managing sales orders while coordinating with relevant departments to ensure accurate and timely delivery
• Handle inbound and outbound calls to assist customers, generate sales opportunities, and follow up on accounts receivable
• Address after-sales concerns and customer inquiries, coordinating with the appropriate departments to ensure timely resolution
• Provide updates to customers regarding order status and concern resolution to maintain strong client relationships

To succeed and grow in this role, you will be required to meet the following requirements:

• Bachelor's Degree in any business-related field
• Fresh graduates, preferably with internship/training experience in a customer service-related field

Why Join FELCO

• Work with trusted Filipino brands like Firefly, Royu, ECOLum, Herks, and Xpert as well as respected global names such as CHiNT, ABB, and DCK
• Be part of a company with over two decades of expertise in quality products, reliable service, and trustworthy solutions
• Opportunity to grow your sales career in a stable and values-driven organization

Ready to start your sales career? Light up your career with FELCO!

Requirements: