Sales Support Specialist (Airline/Aviation)

CITADEL PACIFIC, LTD. - ROHQ; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Citadel Pacific, Ltd. - ROHQ is seeking an Airline Sales Support Officer in the Philippines to provide comprehensive administrative and operational support to the Sales and Commercial teams.

You will help maintain relationships with travel agencies and corporate accounts and coordinate across internal departments to ensure smooth execution of sales initiatives. The role requires coordination skills, familiarity with GDS systems, and strong organizational abilities to manage contracts, reports,

Qualifications

• Bachelor's degree in Business, Marketing, Tourism, Aviation Management or related field.
• 1–3 years of airline sales support, travel industry sales, or commercial operations preferred.
• Knowledge of airline distribution systems (GDS such as Amadeus, Sabre, or Galileo) is an advantage.

Responsibilities

• Provide day-to-day administrative and operational support to the Airline Sales and Commercial teams.
• Support relationship management with travel agencies, corporate clients, and key accounts.
• Prepare, process, and maintain sales-related documentation, including contracts, agreements, fare proposals, incentive files, and sales reports.
• Coordinate with Reservations & Ticketing, Finance, Marketing, Operations, and other internal departments to ensure seamless execution of sales initiatives.
• Monitor agency performance, sales targets, booking trends, and market activity; prepare regular summary and performance reports.
• Support sales promotions, incentive programs, trade events, roadshows, and travel fairs.
• Handle agency and corporate inquiries related to fares, incentives, policies, procedures, and required documentation.
• Maintain accurate and up-to-date sales records, agency databases, and distribution lists.
• Assist in the implementation, tracking, and evaluation of sales campaigns and incentive programs.
• Ensure compliance with airline commercial policies, IATA regulations, CAB requirements, and internal governance processes.

Skills

Communication skills

Time management

Stakeholder coordination

Education

Bachelor's degree in Business or related field

Tools

GDS (Amadeus/Sabre/Galileo)

Job description

The Airline Sales Support Officer provides comprehensive operational and administrative support to the airline's Sales and Commercial teams. This role plays a key part in supporting revenue generation, maintaining strong relationships with travel agencies and corporate accounts, and ensuring smooth coordination across internal departments. The position requires strict adherence to airline commercial policies, regulatory requirements, and internal approval processes.

Responsibilities:

• Provide day-to-day administrative and operational support to the Airline Sales and Commercial teams

• Support relationship management with travel agencies, corporate clients, and key accounts

• Prepare, process, and maintain sales-related documentation, including contracts, agreements, fare proposals, incentive files, and sales reports

• Coordinate closely with Reservations & Ticketing, Finance, Marketing, Operations, and other internal departments to ensure seamless execution of sales initiatives

• Monitor agency performance, sales targets, booking trends, and market activity; prepare regular summary and performance reports

• Support sales promotions, incentive programs, trade events, roadshows, and travel fairs

• Handle agency and corporate inquiries related to fares, incentives, policies, procedures, and required documentation

• Maintain accurate and up-to-date sales records, agency databases, and distribution lists

• Assist in the implementation, tracking, and evaluation of sales campaigns and incentive programs

• Ensure compliance with airline commercial policies, IATA regulations, Civil Aeronautics Board (CAB) requirements, and internal approval and governance processes

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Business, Marketing, Tourism, Aviation Management, or a related field

• 1–3 years of experience in airline sales support, travel industry sales, or commercial operations (preferred)

• Knowledge of airline distribution systems (GDS such as Amadeus, Sabre, or Galileo) is an advantage

• Strong organizational, coordination, and time-management skills

• Excellent written and verbal communication and interpersonal skills

• Proficiency in MS Office applications, particularly Excel and PowerPoint

• Ability to work effectively with multiple stakeholders in a fast-paced airline environment.

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About MHI Investment Holdings Inc.

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.