Inside Sales Representative

CITADEL Pacific Ltd; Manila, Hinoba-an; On-site; PHP 400,000 - 800,000; Full time

Benefits offered by this job

Discretionary bonuses

Competitive total rewards

Job summary

MHI Investment Holdings Inc. in the Philippines is seeking a Cargo Inside Sales Representative to manage and optimize cargo sales and related processes, ensuring efficient customer service and accurate bookings.

You will handle inquiries, coordinate with airlines and stations, monitor shipments end-to-end, and support daily tele-sales activities while maintaining up-to-date rates and customer communications.

Qualifications

• Must possess a Bachelor's Degree.
• Must have understanding of flight/cargo operations.
• Excellent communication and relationship-building skills.
• Excellent customer-service mindset.
• Knowledgeable in cargo, air freight, aviation, and sales.

Responsibilities

• Monitors the flights online and interline.
• Answers inquiries via email or calls from customers regarding commodities, transit, routing, etc.
• Arrange cargo reservations and bookings for online and interline.
• Send email booking confirmations to customers.
• Daily telesales/telemarketing with customers.
• Monitors all shipments from origin to final destination and provides updates.
• Coordinate with counterpart stations and airline partners for bookings and concerns.
• Check inputted rates and fix errors in the system.
• Coordinate and monitor issues from operations such as offloads, late docs/cargo, etc.

Skills

Customer service

Communication

Sales

Cargo operations

Relationship building

Education

Bachelor's Degree

Job description

The Cargo Inside Sales Representative role involves managing and optimizing cargo sales and processes, ensuring efficient customer service. Responsibilities include handling client inquiries and maintaining accurate cargo bookings and rates.

Responsibilities

• Monitors the flights both online and interline.
• Answers inquiry via emails or calls from customers regarding commodities, transit, routing etc.
• Arrange cargo reservations and bookings for both online and interline.
• Sending email booking confirmations to the customers.
• Daily telesales / telemarketing information with customers.
• Monitors all shipments from origin to final destination and sends updates to the customers.
• Coordinate with our counterpart stations and airlines partners for booking requests and other concerns.
• Checking inputted rates and fixing errors in the system.
• Coordinate and monitor issues from the operations team such as offloaded, late docs/cargo, etc.

Required Qualifications, Capabilities, and Skills

• Must possess a Bachelor's Degree
• Must possess an understanding of the flight/cargo operations
• Excellent communication and building relationship
• Excellent customer-service mindset
• Knowledgeable in cargo, air freight, aviation, and sales

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About MHI Investment Holdings Inc.

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.