Sales Support Executive

Nezda Technologies, Inc.; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Nezda Technologies, Inc. is seeking a Commercial Support Executive in Metro Manila to support the sales team with day-to-day operations and admin tasks. You will manage CRM records, renewals, sales inquiries, and reporting in line with SLAs and KPIs.

Responsibilities include coordinating customer sessions, preparing purchase summaries, and handling routine queries. The role requires CRM experience, English communication skills, and a degree in business-related field, with a collaborative,

Qualifications

• 1–3 years of experience in sales support, operations, or a customer-facing role
• Experience or comfort working with CRM platforms
• Strong verbal and written English communication skills
• Bachelor’s degree in Business, Commerce, Marketing, or a related field
• Ability to manage multiple tasks accurately in a process-oriented environment
• Ability to work collaboratively with sales teams and external clients
• Comfortable working in a global, matrixed business environment

Responsibilities

• Coordinate and schedule customer-facing sessions, including logistics, attendees, and follow-up communications
• Prepare summaries of customer purchases and account activity
• Respond to routine customer queries regarding user access, licences, and product navigation using approved templates
• Maintain accurate customer and account information across CRM and other sales platforms
• Research and document account hierarchies and relationships
• Support the development and maintenance of customer engagement plans
• Compile data and draft materials for business reviews and reporting
• Support renewal administration, order processing, and contract-related activities
• Review and triage incoming sales enquiries
• Resolve routine requests and route leads to the appropriate Account Manager

Skills

CRM platforms

English communication

multitasking

Team collaboration

Global environment

Education

Bachelor’s degree in Business / Commerce / Marketing

Tools

Salesforce

Job description

About the Role

As a Commercial Support Executive, you’ll provide day-to-day operational and administrative support to the sales team. You’ll help ensure customer engagement activities, CRM records, renewals, sales enquiries, and reporting are managed accurately and in line with defined SLAs, KPIs, and quality standards.

Key Responsibilities

• Coordinate and schedule customer-facing sessions, including logistics, attendees, and follow-up communications

• Prepare summaries of customer purchases and account activity

• Respond to routine customer queries regarding user access, licences, and product navigation using approved templates

• Maintain accurate customer and account information across CRM and other sales platforms

• Research and document account hierarchies and relationships

• Support the development and maintenance of customer engagement plans

• Compile data and draft materials for business reviews and reporting

• Support renewal administration, order processing, and contract-related activities

• Review and triage incoming sales enquiries

• Resolve routine requests and route leads to the appropriate Account Manager

Must-Have Qualifications

• 1–3 years of experience in sales support, operations, or a customer-facing role

• Experience or comfort working with CRM platforms

• Strong verbal and written English communication skills

• Bachelor’s degree in Business, Commerce, Marketing, or a related field

• Ability to manage multiple tasks accurately and in a process-oriented environment

• Ability to work collaboratively with sales teams and external clients

• Comfortable working in a global, matrixed business environment

Good-to-Have

• Experience using Salesforce

• Previous exposure to SaaS or Technology

Why Join Us?

• Gain hands-on exposure to commercial and sales operations

• Work closely with Account Managers and external customers

• Build experience across CRM, customer engagement, renewals, reporting, and sales processes

• Gain exposure to a global, matrixed business environment