Customer Service Representative | Onsite | Makati | Day Shift | Day 1 HMO

Emapta; Makati; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

HMO coverage

Salary package

Day shift

Weekends off

Makati office

Salary advance

Upskilling academy

Gym access

Lifestyle perks

Referral incentives

Annual leave 20 days

Mentorship

Career growth

Job summary

Emapta Philippines is seeking a Customer Service Representative to start with parts orders and sales administration, then grow into broader customer support for engineering products. This role is onsite in Makati with a day shift and weekends off, offering career development via Emapta Academy and opportunities to work with global teams.

Strong English communication, attention to detail, and proficiency in Outlook and Excel are essential; prior ERP/order management experience is a plus.

Qualifications

• Hands-on experience reviewing purchase orders and entering or maintaining sales orders in an ERP or order management system.
• Strong written and spoken English for communicating with customers and internal teams.
• Keen attention to detail and numerical accuracy, with the ability to spot missing or inconsistent information.
• Sound judgment when interpreting product, kit, and technical information and seeking guidance on unclear requirements.
• Capacity to manage competing priorities, follow documented processes, and meet agreed turnaround times.
• Proficiency in Microsoft Outlook, Teams, and Excel, with confidence learning new systems.
• Accuracy in electronic record maintenance and experience working with shared inboxes and task queues.

Responsibilities

• Process parts orders and complete related sales administration accurately and on time.
• Maintain complete customer and order information, checking technical requirements and escalating questions when needed.
• Monitor order progress and provide clear updates to customers and internal teams.
• As product and system knowledge develops, take on broader customer service work, including enquiries, quotations, and order expediting.
• Follow documented processes and work with colleagues to improve service reliability and safety.

Skills

Customer service

Sales administration

Order processing

ERP systems

Outlook

Teams

Excel

Tools

ERP

Order management

Job description

Engineering Customer Service with a Purpose Beyond the Order

Reliable customer service helps engineering products reach the people who depend on them. As a Customer Service Representative, you will begin with parts orders and sales administration, then grow into broader customer support as you learn the products and systems. Your accuracy and communication will support safer workplaces while building a long-term global career with Emapta for top 1% talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Day Shift, 9:00 AM-6:00 PM Queensland time, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Skills and Experience

• 3-5 years of experience in customer service, sales administration, order processing, or a similar business-to-business support role.
• Background in manufacturing, distribution, engineering, mining services, or parts-based customer service is highly regarded but not essential. Accurate order processing and the ability to learn technical products matter more than industry background.

Must Have

• Hands-on experience reviewing purchase orders and entering or maintaining sales orders in an ERP or order management system.
• Strong written and spoken English for communicating with customers and internal teams.
• Keen attention to detail and numerical accuracy, with the ability to spot missing or inconsistent information.
• Sound judgment when interpreting product, kit, and technical information and seeking guidance on unclear requirements.
• Capacity to manage competing priorities, follow documented processes, and meet agreed turnaround times.
• Proficiency in Microsoft Outlook, Teams, and Excel, with confidence learning new systems.
• Accuracy in electronic record maintenance and experience working with shared inboxes and task queues.

Nice to Have

• Familiarity with parts orders, technical products, or repeat transactions.
• Customer-facing experience handling calls and emails, gathering site information, and resolving routine enquiries.
• Quotation preparation, order expediting, or proactive status update experience.
• Exposure to product or kit selection using machinery specifications or other technical information.
• Inventory, warehousing, logistics, supply chain, or manufacturing experience.
• Australian customer or team support experience in a remote or shared-services environment.
• Knowledge of NetSuite, HubSpot or a comparable CRM, Microsoft 365, or SharePoint.
• Reporting or dashboard experience related to order and service performance.

Responsibilities

Duties

• Process parts orders and complete related sales administration accurately and on time.
• Maintain complete customer and order information, checking technical requirements and escalating questions when needed.
• Monitor order progress and provide clear updates to customers and internal teams.
• As product and system knowledge develops, take on broader customer service work, including enquiries, quotations, and order expediting.
• Follow documented processes and work with colleagues to improve service reliability and safety.

Daily Responsibilities

• Review incoming purchase orders to confirm customer, product, quantity, pricing, and delivery details.
• Enter and update sales orders, pricing, and customer records in the relevant systems.
• Check products and kits against available machinery or site information and seek guidance when requirements are unclear.
• Track open orders, follow up on missing information or delays, and elevate exceptions through agreed channels.
• Once trained, respond to routine customer calls and emails, gather site information, prepare quotations, and provide order-status updates.
• Coordinate with Customer Service, Sales, and operational teams while maintaining task queues, records, and process documentation.

About the Client

Our client is an established engineering and manufacturing company whose solutions help protect people working in demanding industrial environments. Through sustained investment in product development, rigorous quality standards, and close collaboration with customers, it has built a reputation for reliable equipment and practical innovation. Its multidisciplinary teams bring design, production, and service together to solve complex operational challenges. Here, customer service supports more than transactions: it helps customers access dependable solutions that strengthen workplace safety and long-term performance every day.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.