Sales Support - Renewal Support Quoting

iSupport Worldwide; Pasig; Presencial; PHP 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free lunch

Onsite gym

Weekly fitness activity

Annual fitness challenge up to Php 70,

Descripción de la vacante

iSupport Worldwide in Ortigas, Pasig seeks a motivated Renewal Support Specialist to prepare proposals for international clients. You will handle data entry, quotations, and coordination with the renewal team, with at least 1 year of experience and knowledge of US healthcare.

This onsite role offers growth through free lunch, an onsite gym, weekly fitness events, and an upskilling academy. You will work rotating shifts with Sat-Sun off and join a collaborative team in a modern facility.

Formación

• Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered).
• Minimum of 1 year experience in data entry.
• Minimum of 2 years experience in the BPO/call center industry.
• 1 year of work experience specializing in US health insurance or customer service is a plus.
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook).
• Detail-oriented with a focus on continuous improvement and problem-solving.
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion.
• Good personal skills with the ability to work independently and as part of a team.
• Ability to maintain confidentiality of sensitive information.
• Excellent English written and verbal communication skills.
• Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off).

Responsabilidades

• Identify and report issues and opportunities for improvement related to processes and procedures.
• Develop and maintain documentation related to Renewal processes, including reports, metrics, and improvement plans.
• Participate in meetings as needed.
• Review client data and prepare accurate and timely quotations.
• Coordinate with renewal team to understand client requirements and address discrepancies.
• Track and manage multiple quotations simultaneously.
• Submit sold cases to external customers.
• Stay updated on industry standards and regulations related to US healthcare and health policy renewal.
• Support and sustain a positive work environment that fosters team performance through own work and behavior.
• Perform special tasks and assignments as needed.

Conocimientos

Data entry

English proficiency

Customer service

Problem solving

Educación

Bachelor's degree

Herramientas

MS Office

Descripción del empleo

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to support our renewal team and clients by preparing proposals. This person will have at least 1 year experience serving international customers, preferably with knowledge of US healthcare and data entry.

Key Responsibilities:

The essential functions include, but are not limited to the following:

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Renewal processes, including reports, metrics, and improvement plans
• Participate in meetings as needed
• Review client data and prepare accurate and timely quotations
• Coordinate with renewal team to understand client requirements and address any discrepancies
• Track and manage multiple quotations simultaneously
• Submit sold cases to external customers
• Stay updated on industry standards and regulations related to US healthcare and health policy renewal
• Support and sustain a positive work environment that fosters team performance through own work and behavior
• Perform special tasks and assignments as needed

• At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered)
• Minimum of 1 year experience in data entry
• Minimum of 2 years experience in the BPO/call center industry
• 1 year of work experience specializing in US health insurance or customer service is a plus
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
• Ability to maintain confidentialityof sensitive information
• Excellent English writtenand verbal communication skills with the ability to communicate effectively and project a professional image and has knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room