Sales Support - New Business Quoting

iSupport Worldwide; Pasig; Presencial; PHP 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

State-of-the-art facilities

Sleeping quarters

Game area

Chat room

Shower room

Annual fitness challenge

Weekly engagement prizes

Descripción de la vacante

iSupport Worldwide in Ortigas, Pasig, Philippines, is seeking a capable sales support professional to prepare proposals and quotes for international clients. You will collaborate with the sales team, analyze inquiries, and ensure timely and accurate responses while maintaining confidentiality.

The ideal candidate has 1+ year in data entry and customer service, familiarity with US healthcare basics, and strong MS Office skills.

Formación

• Bachelor's/College Degree in any field required
• 1+ year experience serving international customers or in data entry preferred
• US health insurance knowledge is a plus
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Excellent English written and verbal communication skills
• Willing to work onsite in Ortigas and on a shifting schedule (Sat-Sun off)

Responsabilidades

• Identify issues and improvement opportunities in processes and procedures
• Develop and maintain documentation for New Business processes, reports, metrics, and improvement plans
• Analyze customer inquiries and prepare accurate quotations
• Coordinate with sales team to understand client requirements
• Track and manage multiple quotations simultaneously
• Communicate with clients to obtain missing information
• Stay updated on US healthcare underwriting guidelines

Conocimientos

Communication

Problem solving

Organization

Teamwork

Attention to detail

English proficiency

Educación

Bachelor's/College degree in any field

Herramientas

Microsoft Office

Descripción del empleo

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to support our sales team and clients by preparing proposals. This person will have at least 1 year experience serving international customers, preferably with knowledge of US healthcare and data entry.

Key Responsibilities:

The essential functions include, but are not limited to the following:

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to New Business processes, including reports, metrics, and improvement plans
• Participate in meetings as needed
• Analyze customer inquiries and prepare accurate and timely quotations
• Coordinate with sales team to understand client requirements
• Track and manage multiple quotations simultaneously
• Communicate with clients to obtain missing information
• Stay updated on industry standards and regulations related to US healthcare such as the underwriting guidelines
• Support and sustain a positive work environment that fosters team performance through own work and behavior
• Perform special tasks and assignments as needed

• At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered)
• Minimum of 1 year experience in data entry
• Minimum of 2 years experience in the BPO/call center industry
• 1 year of work experience specializing in US health insurance or customer service is a plus
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
• Ability to maintain confidentialityof sensitive information
• Excellent English writtenand verbal communication skills with the ability to communicate effectively and project a professional image and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room