Sales Support - New Business Quoting

iSupport Worldwide; Manila; On-site; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Free lunch and snacks

Onsite gym and wellness facilities

Weekly fitness activities

Job summary

iSupport Worldwide in the Philippines is seeking a proactive Sales Support Specialist who can prepare proposals and quotations for international clients. You will work with the sales team to gather requirements and ensure accurate, timely responses while maintaining attention to detail.

The role requires at least 1 year in data entry and experience in US health insurance or customer service is a plus; onsite at Ortigas with shifting schedule.

Qualifications

• Bachelor's degree in any field
• Minimum of 1 year data entry experience
• Minimum of 2 years experience in the BPO/call center industry
• 1 year of experience in US health insurance or customer service is a plus
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to manage multiple tasks to completion
• Ability to work independently and as part of a team
• Willing to work onsite in Ortigas on a shifting schedule (permanent Sat-Sun off)

Responsibilities

• Identify and report issues and opportunities for improvement related to processes
• Develop and maintain documentation related to New Business processes, including reports, metrics, and improvement plans
• Participate in meetings as needed
• Analyze customer inquiries and prepare accurate and timely quotations
• Coordinate with sales team to understand client requirements
• Track and manage multiple quotations simultaneously
• Communicate with clients to obtain missing information
• Stay updated on industry standards and regulations related to US healthcare such as underwriting guidelines
• Support and sustain a positive work environment that fosters team performance through own work and behavior
• Perform special tasks and assignments as needed

Skills

English communication

Attention to detail

Problem solving

Teamwork

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to support our sales team and clients by preparing proposals. This person will have at least 1 year experience serving international customers, preferably with knowledge of US healthcare and data entry.

Key Responsibilities

The essential functions include, but are not limited to the following:

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to New Business processes, including reports, metrics, and improvement plans
• Participate in meetings as needed
• Analyze customer inquiries and prepare accurate and timely quotations
• Coordinate with sales team to understand client requirements
• Track and manage multiple quotations simultaneously
• Communicate with clients to obtain missing information
• Stay updated on industry standards and regulations related to US healthcare such as the underwriting guidelines
• Support and sustain a positive work environment that fosters team performance through own work and behavior
• Perform special tasks and assignments as needed

Requirements

• At least a Bachelors/College Degree in any field (equivalent combination of education and/or experience will be considered)
• Minimum of 1 year experience in data entry
• Minimum of 2 years experience in the BPO/call center industry
• 1 year of work experience specializing in US health insurance or customer service is a plus
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
• Ability to maintain confidentialityof sensitive information
• Excellent English writtenand verbal communication skills with the ability to communicate effectively and project a professional image and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room