Sales Support - Renewal Support Quoting

iSupport Worldwide; Eastern Manila District; Presencial; PHP 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free lunch and snacks

Onsite gym with instructor

Weekly fitness activities

Upskilling academy

Modern facilities

Sleeping quarters and game area

Descripción de la vacante

iSupport Worldwide in Ortigas, Manila region, is seeking a motivated renewal support specialist. You will prepare proposals, manage multiple quotations, and assist international clients with US healthcare renewal data entry and reporting.

The role requires at least 1 year in data entry and 2 years in BPO/call center environments, with strong English communication. Onsite work with rotating schedule; benefits include meals and wellness programs.

Formación

• Minimum 1 year of data entry experience.
• At least 2 years in BPO/call center environment.
• Experience or knowledge in US health insurance is a plus.

Responsabilidades

• Prepare proposals and quotations for renewal projects.
• Identify issues and propose process improvements.
• Maintain renewal documentation and reports.

Conocimientos

Data entry

BPO/Call center experience

US health insurance knowledge

MS Office proficiency

English communication skills

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to support our renewal team and clients by preparing proposals. This person will have at least 1 year experience serving international customers, preferably with knowledge of US healthcare and data entry.

Key Responsibilities:

The essential functions include, but are not limited to the following:

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Renewal processes, including reports, metrics, and improvement plans
• Participate in meetings as needed
• Review client data and prepare accurate and timely quotations
• Coordinate with renewal team to understand client requirements and address any discrepancies
• Track and manage multiple quotations simultaneously
• Submit sold cases to external customers
• Stay updated on industry standards and regulations related to US healthcare and health policy renewal
• Support and sustain a positive work environment that fosters team performance through own work and behavior
• Perform special tasks and assignments as needed

Requirements

• At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered)
• Minimum of 1 year experience in data entry
• Minimum of 2 years experience in the BPO/call center industry
• 1 year of work experience specializing in US health insurance or customer service is a plus
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
• Ability to maintain confidentialityof sensitive information
• Excellent English writtenand verbal communication skills with the ability to communicate effectively and project a professional image and has knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room