Sales Support Associate I

iSupport Worldwide; Pasig; Presencial; PHP 420 000 - 660 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Modern facilities

Sleeping quarters

Shower room

Resumo da oferta

iSupport Worldwide in Pasig is seeking a motivated, learning-driven professional to provide pre-sales and after-sales support for EMEA customers. You will handle account setup, order processing, and cross-functional collaboration with planning, logistics, and IT to resolve supply chain issues.

The role requires 4+ years in sales administration or customer service for international clients, with strong MS Office and Oracle skills.

Qualificações

• Bachelor's degree in business administration, marketing, or related field (or equivalent work experience)
• At least 4 years industry experience in similar role, and/or sales administration, preferably in consumer goods
• Excellent computer skills including Word, Excel, Outlook, and PowerPoint; Oracle knowledge a plus
• Experience in shared services or BPO is an advantage; international experience preferred
• Excellent organization, interpersonal and communication skills
• Excellent language skills (mother tongue level preferred)
• Analytical mindset with ability to interpret/present data effectively
• Reliability, discretion, and efficiency handling high workload
• Passion for outdoor industry and familiarity with outdoor consumer goods preferred
• Ability to work independently and collaboratively in a fast-paced environment

Responsabilidades

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
• Support the sales team in managing inquiries, resolving issues, and delivering excellent service
• Manage order processing from PO receipt to shipment delivery
• Ensure PO information is complete and accurate
• Check orders against inventory and forecast
• Communicate vendor requirements and compliance needs
• Coordinate with customers, distributors, and sales reps to resolve PO issues
• Collaborate with Planning, Logistics, and IT to resolve supply chain issues
• Perform special tasks and assignments as needed

Conhecimentos

MS Office

Oracle EBS

Data interpretation

Communication skills

Organizational skills

Interpersonal skills

Formação académica

Bachelor's degree in business administration/marketing or related field

Ferramentas

Oracle EBS

Microsoft Office Suite

Descrição da oferta de emprego

Position Overview

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA. This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

Essential Job Functions

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service
• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery
• Ensures that all PO information is complete and accurate
• Checks orders against inventory and forecast
• Review, understand and communicate vendor business and compliance requirements
• Work with customers, distributors, and sales reps to resolve PO issues
• Work with Planning, Logistics, and IT to resolve supply chain issues
• Perform special tasks and assignments as needed

Requirements

• Preferably, a bachelor's degree in business administration, marketing, or a related field (or equivalent work experience)
• At least 4 years industry experience in similar role, and/or sales administration, preferably in the consumer goods industry.
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Knowledge of ORACLE is an additional benefit.
• Experience in shared services or BPO is an advantage. Working in an international and culturally diverse organization is preferred.
• Excellent organization, interpersonal and communication skills
• Excellent language skills (preferably mother tongue level)
• Analytical mindset with the ability to interpret and present data effectively.
• Reliability, discretion, and efficiency at managing a high and demanding workload.
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
• A passion for the outdoor industry and familiarity with outdoor consumer goods is preferred.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room