Sales Support Executive: Order Mastery & Customer Success

Recruit Now Singapore Pte Ltd; Santo Niño 1st; On-site; PHP 1,649,000 - 1,976,000; Full time

Job summary

Recruit Now Singapore Pte Ltd is seeking a Sales Support Executive for its Pasir Panjang operations. The role focuses on servicing customers, processing orders, and supporting the Sales team.

Ideal candidates hold a Diploma in Business/Marketing/Admin or a related field and have at least 2 years of experience as a Sales Coordinator. Strong communication and coordination skills with customers, warehouses and internal teams are essential.

Qualifications

• Diploma in Business/Marketing/Admin or relevant.
• Minimum 2 years of working experience as a Sales Coordinator.

Responsibilities

• Servicing of existing and new customers
• Build and maintain strong relationships with existing customers
• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Monitor their regular order patterns and inventory needs
• Proactively recommend re-orders or stock replenishment based on usage trends
• Process and manage all sales orders retrieved from various channels accurately and promptly
• Ensure proper documentation and filing of delivery orders and related records
• Coordinate with customers, internal Sales team, and Warehouse to ensure timely delivery and customer satisfaction
• Attend to customer enquiries, feedback, and complaints; elevate to relevant parties when necessary
• Maintain and update daily sales data
• Assist in preparing sales quotations and handlingenquiries in alignment with the S&M Manager
• Perform administrative duties such as filing, printing of store orders, and preparation of visitation forms
• Sales support- assisting phone-in orders, quoting prices based on agreed terms with the S&M Manager
• Support the Sales team in the execution of promotional activities and price updates
• Maintain records of competitor activities, advertisements, and industry insights as assigned
• Handle incoming calls from the general line and transfer them to the appropriate departments or individuals as needed
• Ensure timely and courteous responses to all incoming queries
• Ad Hoc Responsibilities such as supportfield sales operations when needed. Perform other related duties and tasks as assigned by the S&M Manager

Education

Diploma in Business/Marketing/Admin or relevant

Job description

Recruit Now Singapore Pte Ltd is seeking a Sales Support Executive for its Pasir Panjang operations. The role focuses on servicing customers, processing orders, and supporting the Sales team.

Ideal candidates hold a Diploma in Business/Marketing/Admin or a related field and have at least 2 years of experience as a Sales Coordinator. Strong communication and coordination skills with customers, warehouses and internal teams are essential.