Sales Support Executive

Nezda Technologies, Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Nezda Technologies, Inc. in Manila is seeking a Sales Support Executive to empower the sales team by maintaining CRM data, coordinating logistics and supporting customer engagement. You will work closely with Account Managers to ensure timely execution of sales processes and SLA adherence.

The role requires 1–3 years in sales support or related roles, a Bachelor's degree, and strong English communication. Salesforce experience and SaaS exposure are a plus; you will thrive in a fast-paced, global

Qualifications

• Strong verbal and written English communication required.
• Excellent attention to detail and a collaborative, process-oriented mindset.
• Experience in a sales support, operations, or customer-facing role is needed.

Responsibilities

• Coordinate and schedule customer-facing sessions, manage logistics and attendees, and handle routine queries.
• Maintain accurate records across CRM and sales platforms, research account hierarchies, and assist in building engagement plans.
• Review and route incoming inquiries to the appropriate account owner; support renewal administration including orders and contracts.
• Prepare summaries of customer purchases and activity for internal reviews.

Skills

Strong English communication

Attention to detail

Collaborative, process-oriented mind

Education

Bachelor's degree in Business/Commerce/Marketing or related field

Tools

Salesforce

Job description

Ready to drive sales operations forward?

We are looking for an organized, process-oriented Sales Support Executive to empower our sales team and keep the sales cycle running seamlessly. If you excel at managing logistics, maintaining CRM data, and supporting customer engagement, we want to hear from you!

About the Company

We are a leading business solutions provider focused on delivering excellence in commercial operations. We provide the infrastructure, insights, and operational support that enable businesses to scale and thrive in a global market.

About the Role

As a Commercial Support Executive within our Commercial Operations function, you will handle the day-to-day operational and administrative activities that keep the sales cycle running smoothly. Working closely with Account Managers, you will help drive customer engagement, maintain data accuracy, and ensure timely execution of key sales processes. Your support allows the sales team to focus fully on strategic priorities while meeting defined SLA, KPIs, and quality standards.

Key Responsibilities

• Customer Engagement: Coordinate and schedule customer-facing sessions, manage logistics/attendees, follow up on communications, and handle routine queries regarding user access, licenses, and navigation using approved templates.
• Data & Research: Maintain accurate records across the CRM and sales platforms, research account hierarchies for planning, and assist in building customer engagement plans.
• Sales Process Support: Review, triage, and route incoming sales inquiries from leads to the appropriate account owner, and support renewal administration including order processing and contract tasks.
• Reporting: Prepare clear summaries of customer purchases/account activity and compile data to draft materials for internal business reviews.

Must-Have Qualifications

• Experience: 1–3 years of experience in a sales support, operations, or customer-facing role.
• Education: Bachelor's degree in Business, Commerce, Marketing, or a related field.
• Skills: Strong verbal and written English language communication skills, excellent attention to detail, and a collaborative, process-oriented mindset.

Good-to-Have

• Prior hands-on experience working with Salesforce.
• Previous professional exposure to the SaaS or Technology industry.
• Experience working within a global, matrixed business environment.