Sales Support Engineer

Capital Industries, Inc.; Antipolo; On-site; PHP 480,000 - 720,000; Full time

Job summary

Capital Industries, Inc. seeks a customer relationship and support specialist to manage key accounts, respond to inquiries, and drive repeat business through excellent service.

The role requires coordinating with logistics and fulfillment, traveling to client sites for demonstrations, and maintaining deep product knowledge to assist customers and the sales team. The candidate should have a technical background, strong communication, and 2+ years of sales experience; field work is expected as

Qualifications

• Bachelor's degree in engineering or related field required.
• Excellent verbal and written communication for coordinating with clients and sales teams.
• Excellent interpersonal and communication skills for building client relationships.
• Strong time management and attention to detail to manage multiple tasks.
• Ability to resolve customer issues and identify solutions to improve processes.
• Willing to learn technical products and perform field work.

Responsibilities

• Address inquiries and deliver high-quality customer service.
• Build and maintain strong customer relationships to ensure loyalty.
• Manage customer accounts and resolve issues to facilitate sales.
• Liaise with internal departments and external stakeholders to ensure smooth delivery.
• Travel to client sites to demonstrate services and provide technical support.
• Stay updated on product launches to assist customers and the sales team.
• Ensure timely execution of sales processes from order to post-sale follow-up.
• Perform other duties as assigned by your Immediate Head.

Skills

Communication Skills

Customer Service

Organizational Skills

Problem-Solving

Teamwork

Field Work

Education

Bachelor's Degree in engineering or related field

Job description

Job Description:

Customer Relationship Management & Support for Key Accounts:

• Addressing inquiries from customers, and providing a high-quality customer service experience.

• Building and maintaining strong, long-term customer relationships based on trust and confidence to ensure satisfaction and loyalty.

• Managing customer accounts and handling issues to facilitate successful sales and foster repeat business.

Coordination:

• Liaising with internal departments (like logistics or fulfillment) and external stakeholders to ensure efficient delivery and completion of sales processes.

• Traveling to client sites to demonstrate services, provide technical support or hold meetings.

Product Knowledge:

• Stay updated on product launches and develop in-depth knowledge of company products to assist customers and the sales team.

Process Management:

• Ensuring the timely and complete execution of sales processes, from order processing to post-sale follow-up

Perform other duties that may be assigned by your Immediate Head.

Qualifications and Essential Skills

• Bachelor's Degree:A bachelor's degree in a technical field like engineering (e.g., industrial, electrical, mechanical) or a related area is required.

• Communication Skills: Excellent verbal and written communication are critical for coordinating with clients and sales teams.

• Customer Service:Excellent interpersonal and communication skills to build strong client relationships.

• Organizational Skills:Strong time management, attention to detail, and the ability to manage multiple tasks effectively.

• Problem-Solving:Ability to resolve customer issues and identify solutions to improve processes.

• Teamwork:Strong collaborative skills to work effectively with the sales team and other departments.

• At least 2 years of experience in Sales is an advantage and willing to learn technical products.

• Can drive and willing to do field work.