Associate Sales Engineer

Our Clients; Santo Tomas; On-site; PHP 390,600 - 613,800; Full time

Job summary

Our Clients is seeking a technical sales support specialist who guides orders from inquiry to shipment and serves as a product expert for both internal teams and customers.

You will coordinate with engineering to ensure product specifications are met, translate technical details for non-technical audiences, and support growth through quotations, follow-ups, and relationship-building. Travel up to 10% may be required.

Responsibilities

• Customer service with ability to explain technical products to a non-technical audience.
• Coordinates with engineering to ensure products meet specified requirements.
• Listens to customer needs and may suggest product modifications.
• Provides timely quotation generation and follow-up.
• Monitors orders from inquiry to shipment and coordinates with internal teams.
• Maintains strong customer relationships and communicates updates.

Job description

This position is responsible for providing technical sales support to our sales managers, end customers, and distributors by coordinating internally with other departments to guide orders from initial inquiry to shipment. Serves as a subject matter expert on our products and capabilities and is able to effectively communicate technical products to a non-technical audience. Supports our Business Development Managers and customers with the goal of increasing revenue and achieving annualized growth of 15% or greater.

• Customer service with a proven ability to explain technical products
  to a non-technical audience both internal and external.
  Provides excellent technical sales support to our sales managers,
  end customers, and distributors.
• Works with customers and engineering to ensure products meet
  specified requirements.
• Listens, understands, and ensures customer needs are met, which
  may include product modifications.
• Provides timely quotation generation and follow-up.
• Secure orders and assures product delivery by monitoring orders
  from initial inquiry to shipment, works with internal team for order
  coordination. Communicates order updates to customers as needed.
• Creates and proactively maintains strong customer relationships.
• Works with and creates positive working relationships with other
  engineering and technical team members.
• Assists in preparation of annual Order Entry Plan.
• Records and maintains customer information in CRM system.
• Subject matter expert for products and capabilities in support
  of new and existing customer applications.
• Trains Business Development Managers and Channel Partners on
  company products and capabilities.
• Travels throughout assigned territory as necessary, up to 10%
  travel.
• Supports marketing by attending trade shows and conferences.
• Calls prospective customers in target segments with the goal of
  adding to our customer base.
• Assists with research and development of new products.
• Utilizes and creates documents in the Wiki.
• Exemplify core values of integrity, commitment, innovative thinking,
  customer centric, and teamwork.