Sales Support Coordinator I-3

RELX; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

RELX is seeking a Commissions Analyst to reconcile Salesforce and Xactly Incent data, maintain exception trackers, and ensure accurate incentive statements. The role emphasizes data quality, governance, and timely access provisioning for new joiners within the Xactly system.

You will support sales teams with query handling, adopt query processes, and contribute to ad hoc analyses and improvements in sales compensation workflows.

Qualifications

• Bachelor's Degree or completed at least 2 years in college with no back subjects or failed subjects
• 1-2 years sales compensation or payroll experience preferred
• 1-2 years financial analysis of pay, revenue & sales data advantageous
• Proficient Excel skills (lookups, sumifs, pivots)
• Analytical mind with attention to detail
• Excellent communication and ability to explain complex calculations
• Willingness to learn and grow with the company
• Familiarity with Salesforce & Xactly a plus
• Ability to learn and apply enterprise AI tools in workflows

Responsibilities

• Compare and reconcile sales data between Salesforce and Xactly Incent to ensure alignment.
• Maintain an Excel tracker for manual adjustments and agreed exceptions.
• Review daily error and reject logs for action points to sales managers.
• Review and verify incentive statements for accuracy (calculations, rates, eligibility).
• Maintain data quality and governance across the system.
• Keep Sales team hierarchy up to date in Xactly (leavers, joiners, transfers).
• Ensure new joiners have timely access and plan rules documents issued.
• Provide timely responses to sales queries and support to the sales teams.
• Assist with ad hoc analytical reports and process improvements related to sales compensation.

Skills

Excel lookups / pivots

Analytical mind

Communication skills

Salesforce familiarity

Xactly familiarity

AI tools awareness

Education

Bachelor’s Degree

Tools

Salesforce

Xactly Incent

Job description

• Salesforce vs. Xactly Incent: You’ll compare and reconcile sales data between Salesforce (where deals are tracked) and Xactly Incent (the commission system). This involves identifying discrepancies, investigating any mismatches, and ensuring alignment.
• Maintain an excel tracker for manual adjustments & agreed exceptions.
• Review daily Error and Reject logs highlighting any concerns or action points to sales manager/s.
• Incentive Statement Accuracy:
• The analyst reviews and verifies incentive statements generated by the system. They cross-check calculations, commission rates, and eligibility criteria to ensure accuracy.
• Data Quality and Governance:
• Ensuring data accuracy and governance is essential. You’ll maintain clean and reliable data in the system.
• Ensure Sales team hierarchy is kept up to date in Xactly removing leavers, adding joiners, updating transfers and changes in compensation related data.
• Ensure new joiners are given access in a timely manner and ensure prompt issue of plan rules documents & ensure guarantees are paid on time.
• Sales Support and Query Handling:
• When sales representatives have questions or concerns about their commissions, the analyst provides timely and helpful responses. They research inquiries, address discrepancies, and offer support to sales teams.
• Ensure proper adoption of the query management process as well as processes that govern queries around sales achieved and targets.
• Ad Hoc Requests and Solutions:
• Beyond routine tasks, the Commissions Analyst assists with special projects, ad hoc analytical reports, and process improvements related to sales compensation.

• Data Reconciliation:
• Salesforce vs. Xactly Incent: You’ll compare and reconcile sales data between Salesforce (where deals are tracked) and Xactly Incent (the commission system). This involves identifying discrepancies, investigating any mismatches, and ensuring alignment.
• Maintain an excel tracker for manual adjustments & agreed exceptions.
• Review daily Error and Reject logs highlighting any concerns or action points to sales manager/s.
• Incentive Statement Accuracy:
• The analyst reviews and verifies incentive statements generated by the system. They cross-check calculations, commission rates, and eligibility criteria to ensure accuracy.
• Data Quality and Governance:
• Ensuring data accuracy and governance is essential. You’ll maintain clean and reliable data in the system.
• Ensure Sales team hierarchy is kept up to date in Xactly removing leavers, adding joiners, updating transfers and changes in compensation related data.
• Ensure new joiners are given access in a timely manner and ensure prompt issue of plan rules documents & ensure guarantees are paid on time.
• Sales Support and Query Handling:
• When sales representatives have questions or concerns about their commissions, the analyst provides timely and helpful responses. They research inquiries, address discrepancies, and offer support to sales teams.
• Ensure proper adoption of the query management process as well as processes that govern queries around sales achieved and targets.
• Ad Hoc Requests and Solutions:
• Beyond routine tasks, the Commissions Analyst assists with special projects, ad hoc analytical reports, and process improvements related to sales compensation.

Qualifications

• Bachelor’s Degree or completed atleast 2 years in college without any back subjects or failed subjects
• 1-2 years sales compensation (or payroll) experience highly preferable.
• 1-2 years experience with financial analysis of pay related, revenue & sales data a strong advantage.
• Proficient excel skills (lookups, sumifs, pivots etc)
• Analytical mind with a keen attention to detail
• Excellent communication skills with the ability to analyse and explain complex calculations clearly.
• Desire to continuously learn, take on a wide range of tasks and grow with our company.
• Familiarity with Salesforce & Xactly would be a huge plus.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

For Internal Applicants, Below Are Additional Requirements

• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.