Sales Support Associate I - UK

iSupport Worldwide; Pasig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

Modern facilities

Sleeping quarters

Game area

Shower room

Job summary

iSupport Worldwide is seeking a highly motivated, detail-oriented professional to provide pre-sales and after-sales support for our EMEA customers. The ideal candidate has at least 4 years of experience in sales administration and order management, preferably in consumer goods, with strong communication and problem-solving skills.

The role involves handling customer inquiries, managing orders from receipt to delivery, and collaborating with Planning, Logistics, and IT to resolve supply chain

Qualifications

• Bachelor’s degree in business administration or related field or equivalent work experience.
• 4+ years in sales, customer service, or order management serving international customers.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; Oracle knowledge is a plus.
• Experience in shared services or BPO is advantageous; international environment is preferred.

Responsibilities

• Set up accounts and maintain customer details in Oracle EBS/HTML/OSC.
• Support sales team by handling inquiries, resolving issues, and delivering good customer service.
• Manage order processing workflow from PO receipt to shipment delivery.
• Ensure PO information is complete and accurate.
• Check orders against inventory and forecast.
• Understand vendor requirements and ensure compliance.

Skills

Customer service

Sales administration

Order management

Problem solving

Communication skills

Education

Bachelor's degree in business administration

Tools

Oracle EBS

CRM/ERP systems

Job description

Position Overview

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA. This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

Position Overview

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA. This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

Essential Job Functions

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service
• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery
• Ensures that all PO information is complete and accurate
• Checks orders against inventory and forecast
• Review, understand and communicate vendor business and compliance requirements
• Work with customers, distributors, and sales reps to resolve PO issues
• Work with Planning, Logistics, and IT to resolve supply chain issues
• Perform special tasks and assignments as needed

Requirements

• Preferably, a bachelor's degree in business administration, marketing, or a related field (or equivalent work experience)
• At least 4 years industry experience in similar role, and/or sales administration, preferably in the consumer goods industry.
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Knowledge of ORACLE is an additional benefit.
• Experience in shared services or BPO is an advantage. Working in an international and culturally diverse organization is preferred.
• Excellent organization, interpersonal and communication skills
• Excellent language skills (preferably mother tongue level)
• Analytical mindset with the ability to interpret and present data effectively.
• Reliability, discretion, and efficiency at managing a high and demanding workload.
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
• A passion for the outdoor industry and familiarity with outdoor consumer goods is preferred.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room