Sales Support Associate I - APAC Mandarin

iSupport Worldwide; Manila; Sur place; PHP 502 000 - 725 000; Plein temps

Avantages offerts par ce poste

Free lunch

Onsite gym with instructor

Weekly fitness activities with prizes

Upskilling academy

Modern facilities and amenities

Résumé du poste

iSupport Worldwide in Manila is seeking a highly organized Sales Support Associate I to provide pre-sales and after-sales support to APAC customers and sales managers, managing accounts, orders, and escalations.

You will bridge sales, supply chain, and operations, ensure accuracy and compliance, and contribute to process improvements while working with cross-functional teams and international clients.

Qualifications

• Bachelor’s degree in business administration, Marketing, or related field (or equivalent work experience).
• Minimum 2 years of experience in sales support, account/order management, or supply chain — preferably in consumer goods.

Responsabilités

• Set up and maintain customer accounts in CRM/ERP systems (Oracle EBS, Salesforce).
• Manage the order processing workflow from PO receipt to shipment and invoicing.
• Collaborate with Sales, Supply Chain, Logistics, and Finance to align orders with customer requirements.
• Prepare basic business reports and track sales metrics.
• Support on ad hoc tasks and process improvements.

Connaissances

Mandarin fluency

English communication

Analytical mindset

Independent worker

Team collaboration

Formation

Bachelor’s degree in business administration

Outils

Oracle E-Business Suite

Salesforce

Centric

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Description du poste

Job Description:

We are seeking a highly organized, proactive, and detail-oriented Sales Support Associate I to provide

pre-sales and after-sales support to customers and sales managers for APAC. This role is central to account

and order management, ensuring accuracy, compliance, and seamless coordination across functional

partners and global teams.

You will act as a bridge between sales, supply chain, and operations, managing customer accounts,

processing orders, and resolving escalations — all while driving efficiency and contributing to process

improvements.

Essential Job Functions

Account Management

• Set up and maintain customer accounts and details in CRM/ERP systems, (Oracle EBS/HTML/Salesforce).
• Ensure accurate mapping, documentation, and timely updates of customer information.
• Support the sales team in handling customer inquiries and providing exceptional service.
• Work with customers and functional partners (sales team, Supply Chain and IT) to resolve PO issues.
• Review and communicate vendor business and compliance requirements to the supply chain.
• Assist in resolving product/packaging issues, vendor compliance concerns, and chargeback claims by
• gathering information and supporting resolution.

Order Management

• Manage the order processing workflow from PO receipt through validation, confirmation, fulfillment, and shipment/delivery, ensuring accuracy, completeness, and timeliness at each step.
• Verify PO information for accuracy and completeness.
• Check orders against inventory and forecasts to ensure availability.
• Collaborate with cross‑functional teams (Sales, Supply Chain, Logistics, Finance) to align orders with
• customer requirements and drive timely sales recognition, invoicing, and payment collection.

Data & Reporting

• Maintain item setup details, pricing, and product specifications in databases and customer portals.
• Prepare basic business reports, track sales metrics, and assist with customer presentations.

Performance & Improvement

• Meet personal and team performance goals aligned on company scorecard metrics.
• Contribute to process improvement initiatives and support innovative projects.
• Support on ad hoc tasks as needed.

Education and Experience

• Bachelor’s degree in business administration, Marketing, or related field (or equivalent work experience).
• Minimum 2 years of experience in sales support, account/order management, or supply chain — preferably in consumer goods.

Proficiencies Required

• Must be able to speak and write Mandarin fluently
• Experience working with international clients and multicultural teams.
• Knowledge of CRM/ERP systems (Oracle E‑Business Suite, Salesforce, Centric) is an advantage.
• Strong proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent written and oral communication skills in English.
• Analytical mindset with problem‑solving ability and attention to detail.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Strong work ethic, reliability, and adaptability to changing business needs.
• Familiarity with consumer products, logistics, and vendor compliance preferred.

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room