Customer Service Associate Project Based

iSupport Worldwide; Manila; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activity

Annual fitness challenge up to 70000;0

Weekly engagement prizes up to 3000

Upskilling academy

Modern facilities

Sleeping quarters

Game area

Chat room

Shower room

Job summary

iSupport Worldwide is seeking a dedicated Customer Service professional in Manila to handle customer inquiries via email and chat, resolve returns and warranty issues, and ensure accurate order processing. The role involves monitoring order status, assisting with donations, and addressing social media interactions with a proactive, customer-first approach.

The ideal candidate has 2-3 years in customer service, strong communication skills, empathy, and the ability to stay calm under pressure

Qualifications

• 2-3 years of customer service experience.
• Excellent written and verbal communication skills.
• Empathetic, patient and customer-first mindset.
• Able to stay professional, calm and efficient under pressure.
• Strong organizational skills and attention to detail.
• Proactive and solution-oriented approach to challenges.
• Familiarity with ecommerce platforms, CRM systems, and related tools is a plus.

Responsibilities

• Respond to support tickets via email and chat.
• Troubleshoot return requests, replacements, and warranty issues.
• Ensure timely and accurate order entry, adjustments, and follow-up communications.
• Monitor order statuses and proactively resolve shipping or fulfillment issues.
• Support incoming donation requests and process them per company guidelines.
• Monitor social media comments, DMs, and reviews; escalate trends when needed.
• Support returns, refunds, exchanges, and warranty claims as part of order management.

Skills

Customer service

Communication skills

Empathy

Organization

Pressure management

Job description

Job Description:

Core Responsibilities

• Customer Support Operations
  
  
  
  • Respond to support tickets (email & chat)
  
  
  • Troubleshoot return requests, replacements, and warranty issues
  
  
  • Ensure timely and accurate order entry, adjustments, and follow-up communications
  
  
  • Monitor order statuses and proactively resolve shipping or fulfillment issues
  
  
  • Support incoming donation requests and process them according to company guidelines as needed
  
  
  
  


• Social & Public Channels
  
  
  
  • Monitor and respond to social media comments, DMs, and reviews in Richpanel when needed
  
  
  • Flag customer trends or reputational risks for escalation
  
  
  
  


• Order & Return Management
  
  
  
  • Support Customer Service Lead process returns, refunds, exchanges, and warranty claims
  
  
  
  

Qualifications

• Strong experience in customer service (2-3 years), with a proven track record of success


• Excellent communication skills, both written and verbal


• Empathetic, patient, and customer-first mindset


• Ability to stay professional, calm, and efficient under pressure


• Strong organizational skills and attention to detail


• Proactive and solution-oriented approach to challenges


• Familiarity with e-commerce platforms, CRM systems, and other customer support tools is a plus

• Free lunch meal, fruits, snacks, and drinks


• Onsite gym with a free professional instructor


• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP


• Weekly engagement activities with prizes that are up to 3,000 PHP


• Free upskilling academy to improve your performance and skillset


• State-of-the-art facilities from toilets to your workstation


• Amenities such as sleeping quarters, game area, chat room, shower room

Requirements: