Sales Support Associate I - NA

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Fitness challenges

Employee engagement

Upskilling academy

Modern facilities

Sleeping quarters

Game area

Shower rooms

Friendly culture

Job summary

Hammerjack Pty Ltd is seeking a Sales Support Associate to join our team in the Philippines. The role involves supporting the sales team and customers across pre-sales inquiries, order processing, and post-sales service, with a focus on delivering exceptional support to international clients.

Ideal candidates will have 4+ years in sales, customer service, or account management, and familiarity with consumer goods, logistics, and CRM/ERP systems. BPO night-shift experience is a plus for this role.

Qualifications

• 4 years industry experience in similar role.
• 4-year college degree preferred.
• Excellent verbal and written English.

Responsibilities

• Manage full order lifecycle from receipt to delivery.
• Set up and maintain customer accounts in relevant systems.
• Act as SME on products, onboarding, and accounts.
• Communicate pricing, payment terms, and vendor guidelines.
• Maintain customer data including price lists and quotes.
• Validate and process purchase orders; coordinate with planning, logistics, and IT.
• Collaborate with customers, distributors, and sales reps to resolve issues.
• Provide documentation and update order status.
• Escalate deviations and drive backlog reviews.
• Resolve complaints to maximize satisfaction and loyalty.

Skills

Order management

Customer service

CRM/ERP systems

BPO experience

Night shift experience

Education

4-year college degree

Tools

Oracle EBS

Job description

Position Overview

We seek a highly motivated individual to join our team as a Sales Support Associate. This role requires a strong combination of organizational skills, problem-solving abilities, and a customer-centric mindset. The person will provide comprehensive support to both our sales team and customers, handling pre-sales inquiries, order processing, and post-sales assistance. With a minimum of four years of experience in sales, customer service, or account management, this person possesses a proven track record of delivering exceptional support to international clients. A solid understanding of consumer goods, logistics, and proficiency in CRM/ERP systems are preferred. Previous experience in a BPO environment, particularly on the night shift, is considered a significant advantage.

Essential Job Functions

Customer and Order Management

• Manages the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfillment
• Sets up and maintains customer accounts, ensuring accurate data in relevant systems (Oracle EBS/HTML/OSC)
• Acts as a subject matter expert on products, customer onboarding, and account management
• Establishes customer expertise and communicates pricing, payment terms, and vendor compliance guidelines
• Maintains customer-related data, including portals, item setups, factory profiles, price lists, and quote sheets
• Manages customer price lists and research chargebacks and discrepancies

Order Processing and Fulfillment

• Validates and processes purchase orders, coordinating with planning, logistics, and IT to resolve supply chain issues
• Collaborates with customers, distributors, and sales representatives to address order-related problems
• Provides necessary documentation (invoices, etc.) and communicates order status
• Identifies and escalates process deviations, driving backlog review meetings

Customer Relationship and Performance

• Reviews, understands, and communicates vendor business and compliance requirements
• Resolves customer complaints and issues to maximize satisfaction and loyalty
• Partners with sales operations teams to achieve strategic targets
• Initiates process improvement ideas to enhance customer experience

Additional Responsibilities

• Performs special tasks and assignments as needed

Requirements

Education and Experience

• 4 years industry experience in similar role
• 4-year college degree preferred
• Excellent verbal and written English

Proficiencies Required

• Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone
• Ability to take initiative and prioritize tasks
• Good time-management, organizational, and problem-solving skills
• Ability to work accurately with close attention to detail
• Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information
• Willingness to adapt to changing business needs and deadlines
• Solid IT skills with knowledge of Microsoft Word, Excel, and PowerPoint
• Demonstrate a strong work ethic that includes neatness and punctuality
• Willing and able to travel internationally

Benefits

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts
• Access to an onsite gym with a complimentary professional fitness instructor
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000
• Weekly employee engagement activities with prizes of up to ₱3,000
• Free upskilling academy to support career growth and professional development
• State-of-the-art office facilities and modern workstations
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms
• Fun, collaborative, and employee-focused work environment

Why you'll love it here

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts
• Access to an onsite gym with a complimentary professional fitness instructor
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000
• Weekly employee engagement activities with prizes of up to ₱3,000
• Free upskilling academy to support career growth and professional development
• State-of-the-art office facilities and modern workstations
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms
• Fun, collaborative, and employee-focused work environment