Sales Support Associate I - APAC (Mandarin)

iSupport Worldwide; Pasig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activities

Upskilling academy

State-of-the-art facilities

Sleeping quarters

Game area

Job summary

iSupport Worldwide in the Philippines is seeking a Sales Support Associate I to provide pre-sales and after-sales support to customers and sales managers for APAC. You will manage customer accounts, process orders, and coordinate with cross-functional partners to ensure accuracy and timely delivery.

This role bridges sales, supply chain, and operations, handling data in CRM/ERP (Oracle EBS, Salesforce) and delivering basic reports.

Qualifications

• Bachelor's degree in business or equivalent work experience.
• 2+ years in sales support, account/order management, or supply chain.
• Experience with international clients and multicultural teams.

Responsibilities

• Set up and maintain customer accounts in CRM/ERP systems (Oracle EBS, Salesforce).
• Manage order processing workflow from PO receipt to shipment and invoicing.
• Prepare basic business reports and track sales metrics.
• Support ad hoc tasks and drive process improvements.

Skills

Mandarin fluency

English communication

Analytical mindset

Problem solving

Education

Bachelor's degree in business

Tools

Oracle EBS

Salesforce

Centric

Job description

We are seeking a highly organized, proactive, and detail-oriented Sales Support Associate I to provide pre-sales and after-sales support to customers and sales managers for APAC. This role is central to account and order management, ensuring accuracy, compliance, and seamless coordination across functional partners and global teams. You will act as a bridge between sales, supply chain, and operations, managing customer accounts, processing orders, and resolving escalations — all while driving efficiency and contributing to process improvements.

Essential Job Functions

Account Management

• Set up and maintain customer accounts and details in CRM/ERP systems, (Oracle EBS/HTML/Salesforce)
• Ensure accurate mapping, documentation, and timely updates of customer information
• Support the sales team in handling customer inquiries and providing exceptional service
• Work with customers and functional partners (sales team, Supply Chain and IT) to resolve PO issues
• Review and communicate vendor business and compliance requirements to the supply chain
• Assist in resolving product/packaging issues, vendor compliance concerns, and chargeback claims by gathering information and supporting resolution

Order Management

• Manage the order processing workflow from PO receipt through validation, confirmation, fulfillment, and shipment/delivery, ensuring accuracy, completeness, and timeliness at each step
• Verify PO information for accuracy and completeness
• Check orders against inventory and forecasts to ensure availability
• Collaborate with cross‑functional teams (Sales, Supply Chain, Logistics, Finance) to align orders with
• customer requirements and drive timely sales recognition, invoicing, and payment collection

Data & Reporting

• Maintain item setup details, pricing, and product specifications in databases and customer portals
• Prepare basic business reports, track sales metrics, and assist with customer presentations

Performance & Improvement

• Meet personal and team performance goals aligned on company scorecard metrics
• Contribute to process improvement initiatives and support innovative projects
• Support on ad hoc tasks as needed

Requirements

Education and Experience

• Bachelor's degree in business administration, Marketing, or related field (or equivalent work experience)
• Minimum 2 years of experience in sales support, account/order management, or supply chain — preferably in consumer goods

Proficiencies Required

• Must be able to speak and write Mandarin fluently
• Experience working with international clients and multicultural teams
• Knowledge of CRM/ERP systems (Oracle E‑Business Suite, Salesforce, Centric) is an advantage
• Strong proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Excellent written and oral communication skills in English
• Analytical mindset with problem‑solving ability and attention to detail
• Ability to work independently and collaboratively in a fast‑paced environment
• Strong work ethic, reliability, and adaptability to changing business needs
• Familiarity with consumer products, logistics, and vendor compliance preferred

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room