Production Support Associate | Order Management | Night-Shift

Satellite Office; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Satellite Office in Manila is seeking a Production Support Associate to join our fast-paced global operations. You will manage the end-to-end order process, from sales orders to invoicing, coordinating with Account Managers and clients to ensure accurate, timely delivery.

Ideal candidates are detail-oriented, proactive, and eager to take ownership, with a track record in sales operations or supply chain. The role offers opportunities for growth within a globally connected team.

Qualifications

• Minimum 2+ years in sales operations, order management, supply chain, or branded merchandising.
• 2+ years in customer service management or client-facing roles.
• Experience in fast-paced, high-volume environments such as retail, logistics, or workflow management.
• Strong communication and collaboration with internal teams and external clients.

Responsibilities

• Process and manage sales orders; generate purchase orders in Oracle EBS; oversee end-to-end order fulfillment and invoicing.
• Provide proactive order status updates to Account Managers, Client Service Coordinators, and clients; address questions promptly.
• Collaborate with Logistics, Quality Control, and Client Services to ensure smooth order execution.
• Maintain accurate documentation and reports (SSRM, C&R, BE forms) and meet performance metrics.

Skills

Sales operations

Order management

Supply chain

Client-facing

Project management

Education

Bachelor's degree preferred

Tools

Salesforce

Oracle EBS

Smartsheet

Canva

Job description

PRODUCTION SUPPORT ASSOCIATE

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS A PRODUCTION SUPPORT ASSOCIATE?

Our awesome client, a leading global provider of branded merchandise and promotional products, is looking for a Production Support Associate (PSA) to be part of their Manila-based operations team supporting global markets and some of the world's top brands.

As a Production Support Associate, you will manage the end-to-end order process, from sales order creation and purchase orders through proof approvals, quality checks, shipping, tracking, and invoicing. You'll work closely with Account Managers, Client Service Coordinators, clients, and cross-functional teams to ensure every order is processed accurately and delivered on time.

This role is ideal for a proactive, detail-oriented, and career-driven professional who enjoys working in a fast-paced environment. You'll have the opportunity to take ownership of your work, develop new skills, solve operational challenges, and build a long-term career within a growing global organization.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Order Management & Processing

• Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations.
• Generate purchase orders in Oracle EBS and update them as order requirements or scope changes occur.
• Manage the order process from initial creation through fulfillment, ensuring deadlines and requirements are met.
• Oversee proof approvals and quality checks to ensure products meet client expectations.
• Coordinate shipping and tracking to support seamless and timely order delivery.
• Ensure invoices are processed within two business days of shipment completion.

Client & Internal Communication

• Provide clear and proactive order status updates to Account Managers, Client Service Coordinators, and clients.
• Respond to order-related questions and concerns professionally and promptly.
• Identify potential issues early and communicate risks or delays to the appropriate stakeholders.
• Manage order scope changes and negotiate solutions efficiently when requirements change.

Cross-Functional Collaboration

• Work closely with Logistics, Quality Control, Client Services, Account Managers, and other internal teams to ensure smooth order execution.
• Partner with Account Managers to support account objectives and provide solutions to operational challenges.
• Coordinate with relevant teams to resolve issues and maintain high levels of customer satisfaction.

Documentation & Reporting

• Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required.
• Ensure all order information, documentation, and data entries are complete and accurate.
• Meet individual performance metrics and contribute to overall team and account success.

WHAT ARE WE LOOKING FOR?

• 2+ years of experience in sales operations, order management, supply chain, or branded merchandising.
• 2+ years of experience in customer service management or client-facing roles.
• Experience working in a fast-paced, high-volume environment such as retail, logistics, supply chain, or workflow management.
• Strong customer service skills with the ability to work effectively with internal teams and external clients.
• Excellent project management skills, including multitasking, prioritization, and time management.
• Strong problem-solving and critical-thinking abilities, particularly when managing complex order processes.
• Ability to manage and negotiate order scope changes effectively.
• High level of accuracy and attention to detail in documentation and data entry.
• Strong collaboration and teamwork skills with a positive and proactive attitude.
• Ability to work effectively under pressure while maintaining professionalism.
• Excellent English communication skills, both written and verbal.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
• Experience with Salesforce, Oracle EBS, Smartsheet, Canva, or other relevant business tools is highly preferred.
• A four-year college degree is preferred but not required.
• Proactive mindset with a strong desire to learn, take ownership, and develop a long-term career.