Sales Support Associate

Firefly Electric & Lighting Corporation; Metro Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Firefly Electric and Lighting Corporation seeks a Sales Support Associate in Ermita, Manila. You will administer and coordinate all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Responsibilities include processing orders, handling calls to generate sales, following up on receivables, and resolving post-sale concerns while keeping customers informed.

Qualifications

• Bachelor’s Degree in any business-related field.
• Fresh graduates, preferably with internship/training in customer service.

Responsibilities

• Process and manage sales orders with cross-functional teams.
• Coordinate order-to-deliver flow and ensure timely delivery.
• Handle outbound/inbound calls to generate sales and respond to inquiries.
• Resolve after-sales concerns and update customers on progress.

Skills

Customer service

Sales support

Order management

Communication

Education

Bachelor's degree in business

Job description

About the Role

Location: Ermita, Manila

Role Type: Full-time

Department: Sales - Professional

Reporting to: Sales Support Team Leader

JOB SUMMARY:

As a Sales Support Associate you will be administering and coordinating all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Other requirements include the following:

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery
• Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests
• Performs outbound and inbound calls using various platforms, Resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress

To succeed and grow in this role, you will be required to meet the following requirements:

• Bachelor’s Degree in any business-related field
• Fresh graduates, preferably with internship/training experience in a customer service-related field

About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.

We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy solutions through our brands — Firefly, Royu, ECOLum, Herks, and Xpert. Today, we continue to fulfill our mission by entering into new categories and brands. We stay fully committed to meeting the evolving needs of our customers and the industry. We also partner with internationally-recognized brands and products such as Chint, ABB and DCK to provide our valued customers with a diverse range of high-quality products.