Sales Support Associate

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Firefly Electric & Lighting Corporation in Ermita, Manila is seeking a Sales Support Associate to coordinate with cross-functional teams, process sales orders, and help deliver a seamless customer experience.

The role involves handling inquiries, supporting sales operations, and ensuring timely resolution of post-sale issues for trusted Filipino brands and global partners. Fresh graduates are welcomed and a business-related degree is preferred.

Qualifications

• Bachelor's Degree in any business-related field.

Responsibilities

• Support the sales team by processing and managing sales orders while coordinating with relevant departments to ensure accurate and timely delivery.
• Handle inbound and outbound calls to assist customers, generate sales opportunities, and follow up on accounts receivable.
• Address after-sales concerns and customer inquiries, coordinating with the appropriate departments to ensure timely resolution.
• Provide updates to customers regarding order status and concern resolution to maintain strong client relationships.

Education

Bachelor's Degree in any business-related field

Job description

Reporting to: Sales Support Team Leader

About The Role

Location: Ermita, Manila

Role Type: Full-time

Department: Commercial

Reporting to: Sales Support Team Leader

Join our team as a Sales Support Associate and play a key role in ensuring a seamless sales and customer experience. In this role, you will coordinate with cross-functional teams, support sales operations, and help deliver excellent service to our valued customers.

Key Responsibilities

• Support the sales team by processing and managing sales orders while coordinating with relevant departments to ensure accurate and timely delivery
• Handle inbound and outbound calls to assist customers, generate sales opportunities, and follow up on accounts receivable
• Address after-sales concerns and customer inquiries, coordinating with the appropriate departments to ensure timely resolution
• Provide updates to customers regarding order status and concern resolution to maintain strong client relationships

Requirements

• Bachelor's Degree in any business-related field
• Fresh graduates, preferably with internship/training experience in a customer service-related field

Why Join FELCO

• Work with trusted Filipino brands like Firefly, Royu, ECOLum, Herks, and Xpert as well as respected global names such as CHiNT, ABB, and DCK
• Be part of a company with over two decades of expertise in quality products, reliable service, and trustworthy solutions
• Opportunity to grow your sales career in a stable and values-driven organization

Ready to start your sales career? Light up your career with FELCO!